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Ericsson · 18 hours ago

IT Support Specialist

Boise, ID

Full-time

Hybrid

New Grad, Entry Level

Ericsson is a leading provider of telecommunications services and solutions, and they are seeking an IT Support Specialist. This role involves providing onsite and remote technical assistance to internal employees, resolving technical issues related to computer systems, hardware, and software.

Information TechnologyInternetMobileTelecommunications

No H1B

Responsibilities

Provide technical assistance and support for ICT systems, software, and hardware

Develop training manuals and other technical documentation

Respond to queries over the phone, chat, or web tickets

Log tickets for incidents and service requests on behalf of IT users

Train users

Maintain optimal performance of computer systems

Install, modify and repair computer hardware, printers, software and accessories

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Telephony and other systems

Follow up with users on status, feedback and to ensure issues have been resolved

Support users seeking technical assistance in person, over the phone, on chat, or email

Direct unresolved issues to the next level of support personnel

Record events, problems, and their resolutions in logs and contribute to knowledge base articles

Pass on any feedback or suggestions by users to the appropriate internal team

If necessary, log tickets for incidents and service requests on behalf of IT users

Follow up with users on status, feedback and to ensure issues have been resolved

Attend user experience information sessions and ensure best practices

Support meeting room solutions including audio visuals and wall panels

Qualification

Technical assistanceMicrosoft Windows OSMicrosoft Office 365Networking fundamentalsIOSAndroid managementTicket systemsBasic troubleshooting skillsDiagnosing technical issuesUser trainingBasic communication skillsTechnical documentation

Required

Basic Communication skills

Basic troubleshooting skills

Basic knowledge of networking fundamentals

Experience working with Microsoft Windows Operating Systems

Basic Knowledge in managing iOS and Android devices

Good Experience with Microsoft Office 365 (Outlook, Skype, TEAMS, etc.)

Ability to diagnose and resolve technical issues

Preferred

Knowledge in additional OS such as MacOS and Linux is a plus

Experience with networking (LAN, WLAN and WAN) concepts and technologies

Experience with ticket systems

Experience with Microsoft Teams conference rooms hardware

Experience with secure printers

Basic experience with datacenter racking and cabling

Benefits

Subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution

Subsidized dental and vision coverage

401(k) plan has a 4% company match and immediate vesting

Company-paid employee basic life and AD&D insurance

Company-paid disability benefits

Minimum of 15 days of accrued vacation

Up to 3 personal days per year

11 annual holidays

8 hours of volunteer time

80 hours of sick time annually

Up to 16 weeks of paid maternity leave

6 weeks of parental or adoption leave at 100% of pay

Comprehensive Employee Assistance Program