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Acuity · 1 day ago

HR Associate Experience Operations Analyst

Atlanta, GA

Full-time

Hybrid

Entry, Mid Level

$66K/yr - $120K/yr

2+ years exp

Acuity Inc. is a market-leading industrial technology company focused on innovative products and services. The HR Associate Experience Operations Analyst will provide resolution to HR inquiries, support managers with HR-related assistance, and lead projects while ensuring exceptional customer service and maintaining performance metrics.

ElectronicsLightingManufacturingSmart BuildingSmart Home

Responsibilities

Services as a Senior Representative and receives esclations for Tier 1 Associates. Primary point of contact for People Managers to support, respond, handle, answer, and action issues/questions regarding policies, procedures, and HR Systems. Participate in testing, releases, and change governance for SAP release cycles

Lead projects as defined by leadership which include development of project plan, with key milestones and deliverables, lead meetings, provide regular project updates, and adhere to project deadlines

Travel independently to various facility sites to conduct training on best practices, conduct listening sessions, and recommend and develop action plans base on associate feedback

Maintains performance against established KPI's (Time to Resolve, Average Handle Time, Average Wait Time, Average Speed of Answer, escalation rates, abandoned calls, etc.), with goals of First Call Resolution and associate satisfaction. Ensure knowledge base documentation is updated and maintained accurately in a timely mannger and provide continiouse feedback opportunities

Configures,maintains, and updates functional data such as pay scale levels and pay scale rates within HR system. Partners with HRBPs and acts as a consultative partner during updates to rate changes, and/or contract negotiation updating ACONNECT accordingly while assuring data quality. Has a strong understaning of compenstation information tie to pay components (recurring/non-recurring) Act as a liasion between the AEC and Alight to resolve pay related issues. Understands and executes mass data changes such as bulk updates to compensation or positions. Strong understanding of data imports

Conducts consistent audits of Tier 1 associates work and provides feedback based on audit findings. Generates and analyzes reports to draw insights on trends, patterns and analytics. Reports findings to leadership and key stakeholders

Troubleshoots application errors and partners with departments such as HRIS or IT as needed to resolve. Continiously audits the Data Replication Monitor and partners with payroll/payroll vendor to resolve replication errors

Qualification

HRIS systemsData ManagementProject ManagementCustomer ServiceProcess ImprovementVerbalEmpathyConsultingEmployee EngagementKnowledge Base ManagementBusiness ProcessRequirements AnalysisSelf-ServiceWritten CommunicationInterpersonal CommunicationProblem SolvingOrganizational Skills