Acuity · 2 weeks ago
HR Associate Experience Operations Analyst
United States
Full-time
Remote
Entry, Mid Level
$66K/yr - $120K/yr
2+ years expAcuity Inc. is a market-leading industrial technology company that designs and manufactures innovative products and services. The HR Associate Experience Operations Analyst is responsible for resolving inquiries escalated by Tier 1 Representatives and providing HR-related assistance to managers and external stakeholders, ensuring exceptional customer service throughout the employment life cycle.
ElectronicsLightingManufacturingSmart BuildingSmart Home
Responsibilities
Services as a Senior Representative and receives escalations for Tier 1 Associates. Primary point of contact for People Managers to support, respond, handle, answer, and action issues/questions regarding policies, procedures, and HR Systems. Participate in testing, releases, and change governance for SAP release cycles
Lead projects as defined by leadership which include development of project plan, with key milestones and deliverables, lead meetings, provide regular project updates, and adhere to project deadlines
Travel independently to various facility sites to conduct training on best practices, conduct listening sessions, and recommend and develop action plans base on associate feedback
Maintains performance against established KPI's (Time to Resolve, Average Handle Time, Average Wait Time, Average Speed of Answer, escalation rates, abandoned calls, etc.), with goals of First Call Resolution and associate satisfaction. Ensure knowledge base documentation is updated and maintained accurately in a timely mannger and provide continiouse feedback opportunities
Configures,maintains, and updates functional data such as pay scale levels and pay scale rates within HR system. Partners with HRBPs and acts as a consultative partner during updates to rate changes, and/or contract negotiation updating ACONNECT accordingly while assuring data quality. Has a strong understaning of compenstation information tie to pay components (recurring/non-recurring) Act as a liasion between the AEC and Alight to resolve pay related issues. Understands and executes mass data changes such as bulk updates to compensation or positions. Strong understanding of data imports
Conducts consistent audits of Tier 1 associates work and provides feedback based on audit findings. Generates and analyzes reports to draw insights on trends, patterns and analytics. Reports findings to leadership and key stakeholders
Troubleshoots application errors and partners with departments such as HRIS or IT as needed to resolve. Continiously audits the Data Replication Monitor and partners with payroll/payroll vendor to resolve replication errors
Qualification
Required
High School diploma
2-4 years human resource management experience
Preferred
bachelor's degree in Human Resources, Business Administration, or related field
customer service experience
HRIS systems experience (i.e. SAP Success factors, Workforce, Ultipro)
Benefits
Health care
Dental coverage
Vision plans
401K benefits
Commissions/incentive compensation
Company
Acuity
Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2001-12-07IPO
Leadership Team
Neil Ashe
CEO
Vernon J. Nagel
Executive Chairman
Recent News
2026-01-09
2026-01-09
2025-12-05
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