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Desert Diamond Casinos & Entertainment · 1 day ago

Guest Service Representative

Glendale, AZ

Full-time

Onsite

New Grad, Entry Level

Desert Diamond Casinos & Entertainment is seeking a Guest Service Representative to enhance the guest experience at their casino. The role involves greeting guests, providing information about promotions, and assisting with various guest services in the Rewards Center.

CasinoMedia and Entertainment

Comp. & Benefits

Responsibilities

Utilizes good guest and communications skills while dealing with patrons

Personally greets, by name if possible, guests of the Casino. Verbalizes to guests the Players Club offers, all promotions, and food & beverage specials

Assists guests whenever necessary, including giving directions, explaining how to use coupons or how to play the slot/video machines, etc

Responsible for operating Casino Management System(s), daily records and the proper handling of voucher receipts, gift cards and promotional items

Demonstrates knowledge of promotions and membership guidelines

Demonstrate Desert Diamond Casino “On Brand” attitude towards team members & guest at all times

Assists guests in an efficient and timely manner

Operates Casino Management System(s) and handheld devices and is familiar with policies and procedures of the equipment

Receives product, restocks product practicing product-rotating procedures

Processes ticket sales in the POS system

Responsible for balancing redeemed promotional items during and end of shift

Provides reports on items issued daily

Makes public announcements regularly pertaining to any special activities or promotions

Explains to guests how to obtain and/or use their Players Club Cards

Asks guests to fill out Guest Comment Cards as necessary

Responsible for enrolling guests for the Players Club

Contributes to a team effort and accomplishes related results as required

Performs other duties as required

Qualification

Guest service experienceCasino Management SystemPublic relations knowledgeBasic arithmetic skillsReport writingWindows proficiencyOffice equipment operationCommunication skillsTeam collaboration

Required

High school diploma or GED

Experience in guest service, special events and promotions

Must be 18 years of age or older

Must be able to stand for duration of shift

No felony, theft, assault or stealing convictions

Must be able to successfully pass a pre-employment drug/alcohol screen

Must be able to pass a background investigation

Must obtain and maintain gaming license

Knowledge of modern office practices, procedures, and equipment

Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic

Knowledge of principles and practices of public relations, promotions, and marketing in a guest service oriented environment

Knowledge of computer utilization in marketing/business operations

Ability to write reports and business correspondence

Ability to communicate, read, and write clearly in basic English

Ability to demonstrate outstanding guest service at all times

Ability to apply basic mathematical skills

Ability to work all hours, weekends and holidays

Ability to interpret a variety of instructions furnished in written and oral form

Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint)