IT Support Associate II, OTS jobs in United States
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Amazon · 4 hours ago

IT Support Associate II, OTS

positionNampa, ID
timeFull-time
remoteOnsite
seniorityEntry Level
money$44K/yr - $92K/yr
date1+ years exp

Amazon is a leader in operations and technology solutions, providing essential IT support to their operations team. As an IT Support Associate II, you will resolve technical problems within Amazon operations facilities and support customers across multiple locations.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
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H1B Sponsor Likelynote

Responsibilities

Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities
Handling support requests and procedures across the network
Assisting in training new hires
Continuous learning of new technologies
Supporting customers from multiple buildings in the area, as well as remote customers
Traveling within your local or regional area to support our customers

Qualification

Troubleshooting computer systemsWindows support experienceLinux support experienceCompTIA A+ certificationCompTIA Network+ certificationCisco/CCNA certificationAWS certificationCustomer service skillsTraining new hiresDynamic environment experience

Required

Experience troubleshooting integrated and interdependent computer systems
Experience in a dynamic environment with a high degree of customer service
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Preferred

CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Benefits

Comprehensive healthcare benefits starting on Day 1
Matching 401(k) program
Up to 20 weeks of paid parental leave

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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Company data provided by crunchbase