Apply on Employer Site

Syniverse · 20 hours ago

Regional Technical Services Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

Syniverse is the world’s most connected company, developing technology that enhances connectivity for travelers and businesses. The Regional Technical Services Manager will lead a team focused on providing post-implementation technical solutions and ensuring customer satisfaction across the Americas or EMEAI regions.

MessagingMobileProfessional ServicesSoftwareTelecommunications

Responsibilities

Leads a team of Technical Service Managers that provide post-implementation technical solutions to the client's business problems and gain in depth knowledge of the client’s technical environment to help prevent issues

Strong technical and customer communications skills in resolving challenging technical customer issues

Work closely and partner with the CSM Team supporting our key accounts, customer SLAs, metrics, QBR and business growth opportunities

Provide subject-matter expertise to internal and external customers as it pertains to the Syniverse product portfolio

Support key customers on technical and/or operational executive escalations

Develop executive-level relationships with key customer decision makers/influencers within their operations and/or technical organizations

Qualification

Telecommunications experienceTechnical Services ManagementIncident ManagementProduct portfolio managementCustomer communication skillsEmployee relations skillsNegotiation skillsConflict resolution skillsPresentation skills

Required

Bachelor's degree in Computer Science, Business Management, or related field (or equivalent job-related experience)

8+ years of general business experience including mandatory work experience in the Telecommunications industry

Proven success in organizational / technical leadership positions

Strong technical and telecom industry background

Technical Services & Incident Management

Proven ability to hire, develop and manage technical staff; strong employee relations skills

Ability to apply business logic, technical expertise, and knowledge of Syniverse products, services, and apply commercial strategies to analyze technical issues and arrive at successful outcomes

Strong negotiation, influence management, and conflict resolution skills

Excellent presentation and communication skills (written and verbal)

Ability to quickly develop effective working relationships with internal and external contacts