The Cincinnati Insurance Companies · 2 weeks ago
Life Claims - Associate Customer Service Representative
Fairfield, OH
Full-time
Onsite
New Grad, Entry Level
$18.50/hr - $19.50/hrThe Cincinnati Insurance Companies is seeking an Associate Customer Service Representative in their Life Claims department to provide excellent claims and customer service support. The role involves communicating with policyholders, agents, and claimants to facilitate claim processing and resolution.
Insurance
Responsibilities
Answer telephone inquiries regarding new, pending and settled claims
Communicate with policyholders, claimants, beneficiaries, and others regarding claim requirements or claim status
Prepare and mail letters to claimants
Verify data and enter information into policy administration system
Validate reinsurance information and notify reinsurers of new claims
Refer claim related questions, where appropriate, to claim processors
Distribute mail and create and assign tasks to claim processors
Manage lost policy searches received via email and mail
Order medical records for life and disability claims
Pay medical and legal expenses for claims
Qualification
Required
exceptional verbal and written communication skills
competency in Microsoft Office software
ability to work independently
ability to effectively manage time and meet deadlines
capable of working with and supporting claim processors and team members
strong attention to detail
customer service knowledge
willingness to pursue industry designations
a high school diploma
Preferred
experience with LifePro
life insurance, annuity and disability product knowledge
Benefits
Annual cash bonus
Stock incentives
Company
The Cincinnati Insurance Companies
The Cincinnati Insurance Companies markets business, home and auto insurance products through independent insurance agencies.
Founded in 1950
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michael J. Sewell
CFO, Executive Vice President & Treasurer
Steven A. Soloria, CFA, CPCU
Sr. Vice President, Chief Investment Officer
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