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Quantum Metric · 10 hours ago

Customer Success Engineer - West

Seattle, WA

Full-time

Hybrid

Mid Level

$90K/yr - $120K/yr

Quantum Metric is a leader in digital analytics, helping organizations put customers at the heart of everything they do. As a Customer Success Engineer, you will support a portfolio of clients by managing their technical implementation, onboarding, and growth, while developing innovative solutions to ensure their success.

AnalyticsInformation TechnologyMobile AppsSaaSSoftware

Comp. & Benefits

Responsibilities

Adapt quickly to changing priorities and capable of operating in an ever-changing work environment

Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements

Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms

Qualification

JavaScript developmentDigital analytics solutionsWeb technologiesHTMLCSSFront-end developmentProject managementSocial skillsCommunicationAdaptability

Required

Past experience developing, implementing, or managing digital solutions

Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred

Experience with web technologies, analytics, front-end development, and best practices for UX/UI

Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus

Must exhibit proficiency in JavaScript development

Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf

Expert knowledge of browser developer tools to test scripts & diagnose issues

Familiarity with the page load lifecycle & techniques for performance optimization

Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients

Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment

Excellent verbal and written communication skills with exemplary presentation skills

Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical

10% travel