Albertsons Market · 4 days ago
Account Manager – 2
Pleasanton, CA
Full-time
Onsite
Mid Level
$83K/yr - $108K/yr
4+ years expAlbertsons Companies is a tech-centric, people-focused retail media network seeking an Account Manager to enhance client experiences. The role involves acting as the primary contact for clients, delivering strategic upsell opportunities, and ensuring seamless execution of campaigns and programming.
Retail
Hiring Manager
Anna Lee
Responsibilities
Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on-time campaign launches and working cross-functionally to identify areas of upsell where relevant to the customer
Responsible for identifying upsell opportunities in-flight and post-campaign to ensure repeat, growing partnership and working in collaboration with Client Partner counterpart to deliver holistic client plans
Advocate for the Voice of the Customer across the organization to build a best-in-class Retail Media Network
Ensures accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue tracking
Collaborates with Client Partner counterpart to advise and create material for T2T/ QBR/ Lunch & Learns
Customer-centric mindset with a deep understanding of client and category objectives to deliver best in class service
Strong ability to interpret and story tell with data, responsible for wrap reporting delivery, insights and upsell suggestions
Emphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnership
Works in lockstep with Client Partners to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targets
Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome
Monitor and report on key metrics in-flight as relevant to keep customer up to date on the over value of their media investment
Continuously monitor, learn and develop knowledge of retail media landscape
Client travel as needed
Qualification
Required
4+ years of Media/Retail/Account Management Experience
Strong organization and process development skills
Strong ability to story tell with data
Demonstrates strong presentation skills with ability to prep and present based on audience including up to VP level
Ability to foster partnerships with merchandizing partners
Benefits
Competitive wages paid weekly
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve
Benefits may include, medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay/Flexible Time Off, paid holidays (8-9 days annually) bereavement pay and retirement benefits (such as 401(k) eligibility).
Associates in this position are also eligible for an incentive plan.
Company
Albertsons Market
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase