Hartford HealthCare · 14 hours ago
Office Manager- Urogynecology
Avon, CT
Full-time
Onsite
Mid Level
3+ years expHartford HealthCare is Connecticut's most comprehensive healthcare network, and they are seeking an Office Manager for their Urogynecology department. The role involves overseeing office operations, managing staff, and ensuring effective patient flow and customer service within the practice.
Health CareHealth DiagnosticsHospitalOncologyPharmaceuticalRehabilitation
Responsibilities
Models the efficient operation of the unit by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary
Develops and maintains office & departmental budgets and KPIs (Key Performance Indicators)
Effectively uses resources to achieve the goals and objectives of the work group within established budgets by recommending budget expenditures, monitoring progress, and shifting resources to meet changing needs
Implements and monitors departmental goals and objectives for the work group
Analyzes needs and develops recommendations in order to align with the strategic direction of the organization
Insures that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner
Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur
Implements individual performance expectations and completes all aspects of employee performance appraisals and reviews
Interviews candidates and makes hiring decisions. Orients new hires and provides on-going training and education to staff, utilizing in-house documented office and clinical policies and procedures
Handles employee performance and disciplinary issues, participates in counseling sessions/disciplinary actions, and involves Practice Director as necessary
Coaches employees to be successful in contributing to the achievement of individual and work group objectives
Maintain and adjust staff schedules to compliment practice provider schedules. Processes time worked/attendance into Kronos for office staff. Manages and coordinates vacation and personal time off to insure minimum disruption of practice operations
Maintains effective, positive customer service relationships by responding to customer needs, resolving conflicts, and educating employees on customer service
Effectively and continually communicates with the staff, management, and customers to facilitate the flow of information necessary to the success of the employees and the work group
Promotes teamwork within the practice through timely and collaborative communication with medical staff
Travel to Enfield, Avon and Hartford locations as well as other offices as needed
Qualification
Required
3 years' experience in a medical/surgical practice required
Strong communications skills and experience in a leading role required
Ability to improve quality and productivity by identifying improvement opportunities
Preferred
Bachelor's Degree and/or appropriate certification preferred
Previous management/supervisory or leadership experience preferred
Epic experience preferred
Bilingual in Spanish preferred
Knowledge and behaviors required to meet age specific patient needs (e.g. Pediatrics, Adolescents, and Geriatrics) preferred
Benefits
Competitive benefits program designed to ensure work/life balance
Company
Hartford HealthCare
Hartford HealthCare is a group of hospitals that offers complete healthcare services including cancer care, rehabilitation and pharmacy.
10001+ employees
H1B Sponsorship
Hartford HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (4)
2022 (6)
2021 (4)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$150MKey Investors
Connecticut Health and Educational Facilities Authority
2024-04-01Debt Financing· $150M
Leadership Team
Jeffrey Flaks
President & Chief Executive Officer, Hartford HealthCare
Bimal Patel
Executive Vice President/ Chief Operating Officer
Recent News
Hartford Business Journal
2025-12-18
Company data provided by crunchbase