Luminance · 1 month ago
Senior Customer Solutions Engineer
United States
Full-time
Remote
Mid, Senior Level
$115K/yr - $150K/yr
3+ years expLuminance is a pioneer of Legal-Grade™ AI for enterprise, recognized as one of the most promising private AI companies. The Senior Customer Solutions Engineer role focuses on providing a technical experience for Enterprise customers, facilitating seamless integration with Luminance's platform and ensuring customer success through collaboration with sales and technical teams.
Artificial Intelligence (AI)Contact ManagementLegalLegal Tech
Responsibilities
Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences
Act as a technical expert on Luminance's platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless
Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide
Get hands-on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack
Be the key point of contact for managing integration issues and challenges
Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration
Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively
Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers
Continuously gather feedback from developers to improve tools, documentation, and overall integration processes
Qualification
Required
Bachelor's or Master's Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
At least 3-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space
Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation
Experience of Full Stack Web development and Cloud Architecture
Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages
Excellent interpersonal and communication skills, both verbal and written
Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge
Highly detail-oriented with a problem-solving attitude
Ability to work in an innovative and fast-paced environment while delivering to deadlines
Organized with excellent time management skills and the ability to prioritize effectively
Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas
Benefits
£2000 Learning budget
Company
Luminance
Luminance provides an AI-powered platform for contract generation, negotiation, and post-execution analysis using legal-focused models.
201-500 employees
H1B Sponsorship
Luminance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$138.24MKey Investors
Point72 VenturesMarch CapitalFuture Fifty
2025-02-18Series C· $75M
2024-04-02Series B· $40.24M
2021-04-19Non Equity Assistance
Leadership Team
Kim Winter
VP of Marketing
Mario Queiroz
Advisor: Product - Office of the CEO
Recent News
businessweekly.co.uk
2025-12-27
BusinessCloud
2025-12-24
Company data provided by crunchbase