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Health Alliance Plan · 6 hours ago

Symplr Application Configuration Administrator (Hybrid/Troy, MI) - Health Alliance Plan

Troy, MI

Contract

Hybrid

Senior Level

5+ years exp

Health Alliance Plan is seeking an Application Configuration Administrator who will serve as the internal champion and subject matter expert for department applications. This role focuses on supporting business users, maintaining system configurations, and driving adoption of current and potential future modules.

Health CareHealth InsuranceInsuranceLife Insurance

Responsibilities

Support day-to-day use of application modules by internal users, including user access, approval workflows, and metadata updates

Coordinate with other departments to align system configurations with business policies

Serve as the first point of contact for user questions and issues, escalating to IT application support as needed

Monitor system performance and coordinate with application support for issue resolution

Conduct training sessions and maintain user documentation for new features and onboarding

Develop and deliver training materials and sessions for new users or when new features are rolled out

Participate in weekly status meetings and quarterly steering committees to report on system performance and adoption

Monitor data integrations with Oracle ERP and HR systems, collaborating with IT and applications to resolve issues

Ensure data integrity and accuracy across supplier records, contracts, and transactions

Generate and analyze reports to support compliance, audit, and performance tracking

Maintain up-to-date documentation on system configurations, processes, and best practices

Support continuous improvement by gathering user feedback and proposing enhancements

Ensure compliance with HAP’s data governance and audit policies

Participate in ongoing enhancements, upgrades, and module rollouts

Coordinate testing and validation of new features or configurations

Maintain and update approval workflows, templates, and business rules

Work on maintenance of applications including business process mapping, requirements gathering, process configuration, documenting process flows, user interface configuration, user/supplier set-up and testing support

Qualification

Application administrationSystem configurationUser supportEnterprise software systemsData integrationsTraining deliveryAgile methodologyWaterfall methodologyProvider managementHealthcare experienceCompliance understandingCommunicationProblem-solving skills

Required

Bachelor's degree in Business Administration (or similar), Supply Chain, Information Systems, Computer Science, or related field or five plus (5+) years of vendor management experience

Minimum of five (5) years of experience in one of the following: procurement, finance systems, business configuration, information technology or enterprise software administration

Experience with enterprise software systems, preferably in one of the following: operations, data management, technology environments, procurement or finance environments

Experience with system configuration, user support, and training delivery

Familiarity with project management methodologies like Agile or Waterfall is a plus

Understanding of data integrations or SSO (e.g., SAML 2.0) is a plus, but not mandatory

Demonstrated ability to learn new systems and processes quickly

Strong communication and problem-solving skills