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Courtesy Automotive Center · 13 hours ago

Body Shop Receptionist

Chico, CA

Full-time

Onsite

New Grad, Entry Level

Courtesy Automotive Center is seeking a Body Shop Receptionist to provide information and support to customers and visitors. The role involves answering inquiries, scheduling appointments, and performing various administrative tasks to ensure smooth operations at the establishment.

AutomotiveCustomer ServiceRetail

Responsibilities

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations

Schedule appointments and maintain and update appointment calendars

Hear and resolve complaints from customers or the public

File and maintain records

Receive payment and record receipts for services

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents

Transmit information or documents to customers, using computer, mail, or facsimile machine

Analyze data to determine answers to questions from customers or members of the public

Collect, sort, distribute, or prepare mail, messages, or courier deliveries

Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided

Qualification

Customer serviceClerical knowledgeComputer knowledgeMathematicsReading comprehensionSpeakingActive listeningCritical thinking

Required

High school diploma or equivalent

Short-term on-the-job training

Customer service background

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology

Knowledge of principles and processes for providing customer and personal services

Knowledge of computer hardware and software

Active Learning

Active Listening

Critical Thinking

Learning Strategies

Mathematics

Monitoring

Reading Comprehension

Speaking

Writing

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments