The Cincinnati Insurance Companies ยท 1 day ago
Customer Care Center - Associate Account Manager - Commercial Lines
Fairfield, OH
Full-time
Onsite
New Grad, Entry Level
$22/hr - $24/hrThe Cincinnati Insurance Companies is seeking an Associate Account Manager for their Customer Care Center to support agency management of client policies. The role involves servicing policyholder accounts, communicating with policyholders, and processing various activities to maintain accurate account information.
Insurance
Responsibilities
Communicates with policyholders to request information for underwriting and agency file
Processes activities generated in EPIC (Agency Management System) to maintain accurate account information
Monitors emails received in the Care Center, certificates, and Bond Outlook mailboxes
Perform download process for Personal Lines and Bond transactions
Gathers information from policyholders for endorsements, updates agency system, and submits to underwriting team for processing
Prints audit letters and mails to policyholder on behalf of the agency
Follows up on behalf of Account Manager on Loss Control recommendations
Manages cancellation activity, including securing a signed LPR from the policyholder prior to submitting to underwriting team
Issuance of Bond policies and certificates of Insurance
Qualification
Required
high school diploma required
ability and willingness to work in a team setting
strong time management skills
maintain a positive attitude
make efficient use of time
demonstrate an acceptable level of attention to detail
ability to develop positive relationships
demonstrates adaptability to new processes and procedures
ability to collaborate and communicate effectively
apply problem-solving skills and decision-making skills
utilize the appropriate communication method for the situation - email, phone, transaction note, Teams, face-to-face or virtual
Preferred
an active agency license is preferred or required to attain in 3 months
associate or bachelor's degree preferred
Company
The Cincinnati Insurance Companies
The Cincinnati Insurance Companies markets business, home and auto insurance products through independent insurance agencies.
Founded in 1950
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michael J. Sewell
CFO, Executive Vice President & Treasurer
Steven A. Soloria, CFA, CPCU
Sr. Vice President, Chief Investment Officer
Company data provided by crunchbase