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Nebraska Medicine · 19 hours ago

Patient Financial Counseling Lead

Omaha Metropolitan Area

Full-time

Onsite

Mid, Senior Level

3+ years exp

Nebraska Medicine is a leading health network committed to delivering exceptional care through collaboration. The Patient Financial Counseling Lead oversees day-to-day Patient Access Financial Counseling across various settings, providing guidance to staff and ensuring compliance and efficiency in operations.

EducationHealth Care

Responsibilities

Serve on the leadership team overseeing all aspects of day- to-day Patient Access Financial Counseling within inpatient, outpatient, procedural and ambulatory settings across the enterprise

Partner closely with colleagues to serve as Patient Access Financial Counselor expert, regularly model/mentor and train colleagues on technical skills, make decisions regarding daily priorities for the work group, provide guidance to an/or assist staff on non-routine or escalated issues

Provide guidance for Revenue Cycle team members, enterprise clinics, and decentralized registration areas by creating a positive work environment to maintain patient and employee satisfaction

Coordinate, develop, and maintain various projects for all areas within the department and lead the charge to ensure successful outcomes

Perform routine workflow assessments and make recommendations for improvement

Ensure compliance through audit activities

Work with interdisciplinary teams to resolve issues and optimize the system to deliver a product that makes efficient use of resources

Must work in production as required

Qualification

Financial Counseling certificationExpert knowledge in MicrosoftAnalytical skillsProject managementBasic Life Support (BLS)Team buildingWrittenVerbal skillsCustomer interactionTyping skillsOrganizational skills

Required

High school education or equivalent required

Minimum of three years post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in healthcare business or clinic operations (one year of education equals one year of experience) required

Demonstrate ability to interact positively with customers and staff, demonstrate analytical, organizational, team, team building, project management and self-directing skills required

Demonstrate ability to develop and maintain working relationships in department and organization to foster a team environment required

Expert knowledge in computer based applications, specifically Microsoft products including Excel and Word required

Excellent written and verbal skills and a demonstrated ability to prioritize work and direct staff required

Ability to type 45 words per minute with 95% accuracy required

Basic Life Support (BLS) certification within six months of hire or transfer date for employees working in hospital environment required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later)

Financial Counseling certification or equivalent Revenue Cycle path within six months of hire or transfer date (ex: HBI, HFMA)