Henry Ford Health · 1 day ago
Contact Center Advocate I
Detroit, MI
Full-time
Onsite
Entry Level
2+ years expHenry Ford Health is seeking a Contact Center Advocate I to provide support in scheduling patient appointments and managing customer inquiries. The role involves performing new patient registrations, updating information, and advocating for callers to ensure their needs are met.
BiotechnologyHealth CareHealth InsuranceMedical
Responsibilities
Under general supervision, follows established protocols to schedule patient appointments for specified practice groups and/or multiple locations in a busy call center
Performs new patient registration; updates registration and insurance information; responds to telephone inquiries from all callers/customers; follows established protocols for prescription request and/or messaging
Advocates on the caller/customer behalf to ensure their needs are met
Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management
Qualification
Required
High school diploma or G.E.D. equivalent required
Two years customer service experience
Strong computer skills and working knowledge of Microsoft Office products
Maintains the established Quality Assurance & Workforce Adherence goals
Must have excellent communication skills both verbal and written
Must display strong listening skills
Must be willing to instruct others
Requires the ability to make sound decisions
Must be able to multi-task
Preferred
An Associate's degree in business or related field preferred
Previous HFHS clinical/customer service experience helpful
Company
Henry Ford Health
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10001+ employees
H1B Sponsorship
Henry Ford Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (212)
2024 (156)
2023 (134)
2022 (159)
2021 (140)
2020 (153)
Funding
Current Stage
Late StageTotal Funding
$40.27MKey Investors
Mort Harris
2020-06-04Grant· $0.27M
2018-04-09Grant· $20M
2016-12-05Grant· $20M
Leadership Team
Robert Riney
President and CEO
Brenda Craig
Vice President, Integrated Communications
Recent News
2025-11-07
Company data provided by crunchbase