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Palo Alto Networks · 9 hours ago

Principal Program Manager, PMO

Santa Clara, CA

Full-time

Onsite

Senior Level, Lead/Staff

$155K/yr - $251K/yr

12+ years exp

Palo Alto Networks is committed to being the cybersecurity partner of choice, protecting our digital way of life. They are seeking a Principal Program Manager to lead complex, cross-functional programs within their go-to-market and customer experience domains, ensuring strategic initiatives are effectively planned and executed.

Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity

Growth Opportunities

No H1B

Responsibilities

Lead end-to-end execution of strategic programs within a core GTM/CX domain, from planning through deployment and stabilization

Develop and maintain integrated program plans covering scope, milestones, dependencies, risks, and readiness activities

Ensure consistent delivery discipline across cross-functional teams spanning IT, Sales, RevOps, Finance, Support, Customer Success and Services, Product, and external partners

Drive alignment on sequencing and tradeoffs to support timely, high-quality delivery

Serve as the central point of coordination across business and technology stakeholders to maintain momentum, clarity, and accountability

Manage interdependencies across CRM, CPQ, billing, entitlement, partner platforms, data/analytics, and support systems

Proactively identify execution risks related to process change, data readiness, system integrations, and enablement and drive resolution with appropriate owners

Partner with change management and enablement teams to support operational readiness and adoption

Establish and track delivery success measures tied to program milestones, release readiness, and operational stability

Ensure teams are set up to achieve intended outcomes

Provide structured forums for issue resolution, dependency management, and decision escalation

Partner with senior leaders across Sales, Customer Success/Services, Support, Finance, and IT to maintain alignment on priorities, progress, and delivery risks

Provide clear, decision-oriented updates on program status, tradeoffs, and execution implications

Build trust through consistency, transparency, and follow-through, serving as a steady execution leader in complex initiatives

Represent the program in executive and cross-functional forums

Qualification

Program ManagementStakeholder EngagementCross-Functional LeadershipCPQ / Quote-to-CashSales OperationsCustomer SuccessExecutive CommunicationInfluenceExecutionConsulting Background

Required

12+ years of program management experience leading large, cross-functional initiatives in one or more of the following domains: CPQ / Quote-to-Cash, Sales Operations, Account Management, Forecasting, Partner Ecosystems, Integrations, and Co-sell motions, Customer Support, Customer Success and Services platforms

Demonstrated success driving delivery across enterprise-scale technology and operating model changes

Strong ability to work across business and IT, navigating complex stakeholder environments with credibility and influence

Excellent executive communication skills — able to convey status, risks, and implications clearly and succinctly

Proven capability to lead through influence, structure, and execution rigor rather than formal authority