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The Cincinnati Insurance Companies · 20 hours ago

Life Claims - Associate Customer Service Representative

Fairfield, OH

Full-time

Onsite

New Grad, Entry Level

$18.50/hr - $19.50/hr

The Cincinnati Insurance Companies is dedicated to putting people first and is seeking an Associate Customer Service Representative in their Life Claims department. This role involves providing excellent claims and customer service support to beneficiaries and various stakeholders, ensuring effective communication and assistance throughout the claims process.

Insurance

Responsibilities

Answer telephone inquiries regarding new, pending and settled claims

Communicate with policyholders, claimants, beneficiaries, and others regarding claim requirements or claim status

Prepare and mail letters to claimants

Verify data and enter information into policy administration system

Validate reinsurance information and notify reinsurers of new claims

Refer claim related questions, where appropriate, to claim processors

Distribute mail and create and assign tasks to claim processors

Manage lost policy searches received via email and mail

Order medical records for life and disability claims

Pay medical and legal expenses for claims

Qualification

Customer service knowledgeMicrosoft OfficeLife insurance knowledgeAttention to detailWillingness to learnVerbal communicationWritten communicationTime managementTeam collaborationIndependent work