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InterSources Inc · 6 days ago

Field Clinical Coordinator

Houston, TX

Full-time

Hybrid

Entry, Mid Level

2+ years exp

InterSources Inc is a company focused on supporting healthcare professionals through the effective utilization of clinical systems and devices. The Field Clinical Coordinator is responsible for training nurses on device operation, providing technical support, ensuring compliance with safety protocols, and coordinating device installations at healthcare facilities.

Artificial Intelligence (AI)Cyber SecurityInformation TechnologySoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Deliver hands-on training to nurses and caregivers on device operation, maintenance, and interpretation of readings

Provide on-site and remote support to address common device and system issues

Ensure compliance with facility protocols and company guidelines during device use

Coordinate and facilitate telehealth assessments in collaboration with Nurse Practitioners (NPs)

Support nursing teams in performing basic patient reviews for stable patients

Maintain strong clinical understanding, communication, and bedside interaction skills

Respond promptly to service requests to resolve device malfunctions or connectivity issues

Diagnose and address minor hardware or software problems, escalating complex cases to the technical support team

Replace or maintain faulty devices to ensure uninterrupted clinical operations

Ensure all necessary firmware updates are applied to keep devices performing optimally

Coordination with the Installation Team to deploy RPM devices (e.g., sensors, monitors, software systems, etc) at healthcare facilities

Ensuring proper device calibration, pairing, and network connectivity

Performing initial setup tests to verify full functionality before leaving the site

Compliance with HIPAA regulations and company policies to ensure patient data privacy

Adherence to safety protocols when handling medical-grade electronic devices

Verification that devices meet hospital infection control standards before and after installation

Maintenance of relevant certifications (e.g., CNA, Paramedic, MA) as required for compliance and safety

Log all installation, troubleshooting, and repair activities in the system

Timely reporting of recurring issues to engineering or product teams for improvement

Maintenance of detailed service logs, customer interaction records, and resolution statuses

Maintain an inventory of devices, replacement devices, and peripherals

Track device deployment, retrievals, and replacements in the system

Ensure proper storage and transportation of devices to prevent damage

Coordination with clinical, install and technical support, engineering, product and logistics teams to ensure seamless service execution

Providing actionable feedback to product development teams based on field observations

Relaying customer complaints and suggestions to higher management for resolution and process improvement

Qualification

Clinical coordinationMedical device installationTechnical troubleshootingCNA certificationHealthcare technology supportTraining abilityCommunicationInterpersonal skillsAttention to detailIndependent work

Required

Certifications such as CNA, Paramedic, or Medical Assistant (MA) – At least 1 is required

Valid driver's license and willingness to travel frequently

Minimum 2–3 years' experience in clinical coordination, medical device installation, or healthcare technology support

Experience working in healthcare environments, preferably skilled nursing facilities

Strong clinical knowledge and familiarity with healthcare workflows and medical devices

Excellent communication and interpersonal skills

Ability to train and guide clinical staff effectively

Strong troubleshooting and technical problem-solving skills

Attention to detail and ability to maintain accurate records

Ability to work independently in the field while managing multiple priorities

Company

InterSources Inc

Innovative IT Solutions Built for Your Business. InterSources Inc is your partner in Growth and CyberSecurity.

Founded in 2007

Fremont, California, USA

501-1000 employees

https://www.intersourcesinc.com

H1B Sponsorship

InterSources Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (5)

2023 (16)

2022 (1)

2021 (7)

2020 (7)