Cognizant · 17 hours ago
Desktop Support Engineer
Cary, NC
Full-time
Onsite
Mid Level
4+ years expCognizant is a company focused on delivering exceptional end-user computing experiences. As a Desktop Support Engineer, you will create reliable desktop and laptop environments, support employee productivity by resolving technical issues, and contribute to day-to-day operations within the Cloud Infrastructure and Security team.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
No H1B
Responsibilities
Build, deploy, and troubleshoot desktop and laptop images using Microsoft Endpoint Configuration Manager (MECM/SCCM), including operating system deployment, task sequences, and driver management
Provide on-site deskside “hands and feet” support for hardware, software, and peripheral issues
Troubleshoot Windows operating system, endpoint hardware, and connectivity issues
Support basic Intune and Autopilot activities for device provisioning and enrollment
Assist with Active Directory–related identity and access tasks
Document incidents, service requests, and resolutions using ITSM tools
Deliver timely, professional support while working independently and following established processes
Qualification
Required
4+ years of experience with MECM (SCCM) for OS deployment, desktop imaging, and device configuration
Strong Windows OS troubleshooting and endpoint support experience
Hands-on experience with desktop and laptop hardware, peripherals, and break/fix support
Working knowledge of Active Directory fundamentals
Experience using ITSM tools for ticketing and documentation
Strong communication skills and a customer-focused approach
Preferred
Exposure to Microsoft Intune and Autopilot
Experience supporting users in an on-site or enterprise environment
Familiarity with endpoint security, patching, or device compliance concepts
Ability to adapt to changing priorities and support multiple requests effectively
Benefits
Flexibility wherever possible
Various wellbeing programs
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
Hindu Business Line
2026-01-11
2026-01-08
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