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Sangamo Therapeutics, Inc. · 12 hours ago

Temporary Senior Desktop Support Specialist

Richmond, CA

Full-time

Onsite

Mid, Senior Level

$48/hr - $59/hr

3+ years exp

Sangamo Therapeutics is a genomic medicine company focused on treating debilitating neurological diseases. As a Temporary Senior Desktop Support Specialist, you will ensure seamless technology experiences across office and laboratory environments, acting as the primary escalation point for Level 1 technicians and maintaining uptime for specialized laboratory IT systems.

BiotechnologyGeneticsHealth CarePharmaceuticalTherapeutics

No H1B

Responsibilities

Provide Level 2 desktop and endpoint support for Windows environment

Troubleshoot and resolve hardware, software, and OS-level issues both proactively and reactively

Troubleshoot and resolve complex hardware, software, and connectivity issues for office endpoints and specialized laboratory IT systems (e.g., instrument PCs, data acquisition, and lab automation software)

Administer and support Microsoft 365 (O365), including user provisioning, licensing, email troubleshooting, Teams, OneDrive, and SharePoint basics

Manage and support MDM solutions (e.g., Intune or equivalent) for laptops, mobile devices, and security compliance

Administer and support Box for file storage, permissions, access control, and user issues

Track, document, and resolve incidents and service requests using an ITSM system (e.g., Jira Service Management, ServiceNow, Freshservice, etc.)

Support onboarding and offboarding processes, including device setup, access provisioning, and asset tracking

Provide onsite support for meetings, AV setups, and day-to-day office IT needs

Act as a trusted IT presence for onsite employees, balancing urgency with quality service

Qualification

Windows supportMicrosoft 365 administrationMDM solutionsAdvanced troubleshootingITSM systemsCustomer serviceVideo conferencing supportLaboratory systems supportCommunication skills

Required

3+ years of experience in Desktop Support or IT Support with demonstrated experience resolving Level 2 requests

Strong hands-on experience administering Microsoft O365

Demonstrated expertise with MDM platforms (Intune or similar)

Advanced troubleshooting experience with Windows 11

Experience administering Box (user access, permissions, troubleshooting)

Working knowledge of ITSM systems to track incidents, requests, and changes

Strong customer service mindset with excellent communication skills

Ability to work independently in an onsite environment and manage multiple priorities

Experience supporting and administrating video conferencing platform such as Zoom & MS Teams

Preferred

Experience supporting bioscience or laboratory systems (lab instruments, research applications, or regulated environments)

Knowledge of Okta Workflows or similar automation tools (e.g., Power Automate, identity lifecycle automation)

Experience supporting AV events, conference rooms, or executive presentations

Familiarity with identity and access management (IAM) concepts and SSO environments

Must be able to lift up to 50 lbs, kneel and walk between suites (may include stairs)

This is an onsite role. This role may require regular visits to our Brisbane, CA location depending on support needs

Company

Sangamo Therapeutics, Inc.

For Sangamo Therapeutics, science is a means to develop new medicines with the potential to transform the lives of patients living with serious genetic diseases.

Founded in 1995

Richmond, California, USA

201-500 employees