Foodbuy USA · 1 day ago
CUSTOMER EXPERIENCE ANALYST
Charlotte, NC
Full-time
Onsite
Entry, Mid Level
2+ years expFoodbuy USA is the industry leader in procurement and supply chain solutions. They are seeking a Customer Experience Analyst to prepare dashboards and analytics, review key metrics, and leverage insights for financial growth and customer satisfaction.
Food & Beverages
Responsibilities
Supports and prepares key business analysis to assist decision making processes
Prepare ad hoc financial analysis and special projects to support continued growth of business
Utilize support tools to identify opportunities to increase program participation
Facilitate cross functional activities to help ensure customer satisfaction and program growth
Leverages a good understanding of broader company services and offerings
Participate in internal activities and initiatives designed to improve the customer experience
Works with external customers to resolve day-to-day issues and direct them to appropriate resources
Uses communication skills to deliver high quality service to assigned channel customer base
Monitors customer inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed
Qualification
Required
Bachelor's degree or equivalent work experience required
2+ years of experience in account management support or customer success; Distribution and/or Foodservice experience preferred
Effective written & verbal communication skills
Project Management skills / experience
Detail-oriented and analytical problem-solving skills
Knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required
Preferred
Distribution and/or Foodservice experience preferred
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Company
Foodbuy USA
Foodbuy, LLC is the foodservice industry’s leading procurement services organization focused on lowering purchasing and product costs for both our parent company, Compass Group, as well as for our clients and members.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Sanders
Retired CEO Foodservice & Restaurants - Strategic Advisor
Jason Marriott
Chief Financial Officer
Company data provided by crunchbase