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AMD · 2 hours ago

Customer Operation Account Manager

Austin, TX

Full-time

Onsite

Mid Level

AMD is a company dedicated to building innovative products that enhance next-generation computing experiences. The Customer Operations Account Manager serves as the operational link between AMD and its customers, focusing on managing expectations, optimizing processes, and resolving issues related to orders and delivery.

AI InfrastructureArtificial Intelligence (AI)Cloud ComputingComputerEmbedded SystemsGPUHardwareSemiconductor

Growth Opportunities

No H1B

Responsibilities

Review customer backlogs regularly and collaborate with internal teams (factory, finance, sales) and customers to resolve issues

Manage business through all product lifecycle stages, including NPI and EOL

Optimize inventory and Days of Inventory (DOI) to minimize costs

Balance demand and supply for direct customers and distribution channels

Monitor consumption and ordering patterns to perform demand/supply analysis

Maintain accurate forecasts and ensure timely revenue projections

Build and manage strategic relationships internally and externally to ensure business continuity

Lead critical projects and provide consultative guidance to management and partners

Share best practices within the team and remove operational obstacles

Continuously develop skills, adopt new tools, and enhance organizational capabilities

Drive operational excellence and enable efficient customer service through collaboration

Collect feedback and support implementation of new processes aligned with strategy

Engage customers through quarterly business reviews and operational meetings

Provide guidance and resolve operational issues effectively

Support customer operations with a strong understanding of business processes and procedures

Qualification

Supply Chain operationsAnalytical skillsProject managementExcelPower BIExecutive communicationCustomer relationship managementPowerPointBusiness strategy understandingDynamic environment adaptability

Required

Proactive problem-solver with exceptional communication and relationship-building skills

Adaptable and resilient, thriving in fast-paced environments and managing ambiguity with confidence

Ability to influence without authority, resolve conflicts diplomatically, and maintain a customer-first mindset

Strong analytical thinking and a consultative approach

Bachelor's degree in supply chain or related field