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The George Washington University · 13 hours ago

Student Program Associate, Families Programs

Washington, DC

Full-time

Hybrid

New Grad, Entry Level

$46K/yr - $63K/yr

The George Washington University is dedicated to cultivating an inclusive community for its students. The Student Program Associate for Families Programs will support the Family Engagement team by developing and facilitating programming aimed at enhancing connection and belonging for families of new students.

Higher Education

No H1B

Responsibilities

Develop, coordinate, and execute family engagement programming in collaboration with the Family Engagement team and campus partners to foster connection, enhance belonging, and support onboarding for GW families. Signature programming includes New Families Orientation, Alumni & Families Weekend, Family Advisory Council meetings, virtual webinars, and additional engagement programs

Lead unit-wide communications, including development and management of the annual communications plan; oversight of the GW Family Connections portal; production of a monthly e-newsletter to all GW families; creation of marketing materials and presentations; and planning and facilitation of a summer webinar series

Oversee undergraduate student employees by providing coaching and delegation of work

Support the Family Engagement team in the development, launch, and administration of a new Family Ambassador Volunteer Program. Responsibilities include designing and marketing the program; recruiting, training, and coordinating volunteers; establishing and maintaining a volunteer database; and managing ongoing communications to ensure sustained engagement and program effectiveness

Assist with outreach to external sponsors and vendors to support family engagement programming efforts

Partner with Orientation & Class Year Programs and other campus partners to develop intentional, outcomes-based programming that meets the needs of a diverse student and family population

Serve as a primary point of contact for GW families and supporters, providing timely support, guidance, and issue resolution via online communication platforms, email, and phone

Participate in Division-wide and University-wide initiatives, committees, and projects aligned with the mission and strategic priorities of the Division for Student Affairs

Collaborate with Alumni Relations, University Advancement, Admissions, and other partners to advance student success and strengthen family engagement efforts

Qualification

Event managementStudent engagementCommunication skillsProgram developmentLeadership skillsCustomer servicePublic speakingCRM experienceInterpersonal communicationAdaptability

Required

Bachelor's degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience

Preferred

BA degree or higher preferred

Experience in student-facing higher education roles, including admissions, orientation, student services, or related functional areas

Exceptional communication skills, with demonstrated strength in writing, public speaking, interpersonal communication, and customer service/engagement

Proven experience in event and program management, including planning, execution, and assessment

Strong understanding of first-year and transfer student populations and their families, with the ability to design targeted programs, services, and communications that address their unique needs

Demonstrated ability to manage multiple priorities, work independently, and adapt effectively to changing or competing demands

Proven leadership skills and the ability to thrive in a fast-paced, high-volume environment with flexibility and good decision making

Commitment to a people-centered and equity-driven philosophy that prioritizes care, development, and inclusive practices; willingness to challenge traditional approaches to create more student-centered experiences and unique family engagement opportunities

Experience with CampusESP or comparable CRM and engagement platforms to manage communications and stakeholder outreach