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Centene Corporation · 7 hours ago

Senior Business Process Improvement Manager

United States

Full-time

Remote

Senior Level

$88K/yr - $158K/yr

6+ years exp

Centene Corporation is transforming the health of communities across the nation. The Senior Business Process Improvement Manager will lead complex, cross-functional process improvement initiatives, partnering with various leaders to enhance efficiency, quality, compliance, and customer experience.

Hospital & Health Care

No H1B

Responsibilities

Lead enterprise-wide, cross-functional process improvement initiatives from problem definition through implementation and sustainment. Prioritize and lead process improvement activities across the enterprise in support of all departments and functional areas

Facilitate workshops and working sessions including process mapping, root cause analysis, future-state design, and prioritization exercises

Apply Lean, Six Sigma, and continuous improvement methodologies to improve operational performance, reduce variation, and eliminate waste

Partner with senior leaders to identify high-impact improvement opportunities aligned to strategic objectives

Translate complex operational challenges into structured improvement roadmaps with clear milestones and success metrics

Leverage data and analytics to quantify problems, validate root causes, and track benefits realization

Develop business cases and executive-level presentations to communicate insights, recommendations, and outcomes

Coach and mentor business partners and junior team members on continuous improvement tools and ways of working. Provide training and guidance to project teams and functional areas to assist with the implementation and maintenance of process improvement activities

Collaborate with Technology, Product, Compliance, and Operations teams to ensure solutions are scalable, compliant, and sustainable

Support the development of standard work, governance models, and performance management routines to embed improvements

Evaluate completed process improvement projects to identify and implement best practices and lessons learned

Qualification

LeanSix SigmaProject ManagementProcess MappingData AnalyticsHealthcare ExperienceCoachingFacilitation SkillsCommunication SkillsCollaborationProblem Solving

Required

Bachelor's degree in related field or equivalent experience

6+ years of LEAN, Six Sigma or related process improvement experience, preferably in the healthcare industry

Previous working knowledge of process mapping and design, statistical applications and project management software

Ability to lead enterprise-wide, cross-functional process improvement initiatives from problem definition through implementation and sustainment

Ability to facilitate workshops and working sessions including process mapping, root cause analysis, future-state design, and prioritization exercises

Ability to apply Lean, Six Sigma, and continuous improvement methodologies to improve operational performance, reduce variation, and eliminate waste

Ability to partner with senior leaders to identify high-impact improvement opportunities aligned to strategic objectives

Ability to translate complex operational challenges into structured improvement roadmaps with clear milestones and success metrics

Ability to leverage data and analytics to quantify problems, validate root causes, and track benefits realization

Ability to develop business cases and executive-level presentations to communicate insights, recommendations, and outcomes

Ability to coach and mentor business partners and junior team members on continuous improvement tools and ways of working

Ability to collaborate with Technology, Product, Compliance, and Operations teams to ensure solutions are scalable, compliant, and sustainable

Ability to support the development of standard work, governance models, and performance management routines to embed improvements

Ability to evaluate completed process improvement projects to identify and implement best practices and lessons learned

Preferred

MBA or MHA

Demonstrated success driving improvements in healthcare payor operations (e.g., enrollment, claims, provider operations, member experience, compliance, or regulatory workflows)

Strong facilitation skills with the ability to influence stakeholders at all levels, including executive leadership

Proficiency in process mapping, workflow design, and improvement tools (e.g., value stream mapping, root cause analysis, FMEA)

Experience working with data to inform decisions, measure outcomes, and track performance

Familiarity with project management principles and tools in complex, matrixed organizations

LEAN/Six Sigma Black Belt or Master Black Belt certification