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Applied Digital · 19 hours ago

Customer Delivery Manager

Fargo, ND

Full-time

Onsite

Senior Level

5+ years exp

Applied Digital is at the forefront of AI innovation, focusing on advanced data center solutions for high-performance computing. The Customer Delivery Manager is responsible for ensuring that internal teams meet all contractual obligations to customers, requiring strong oversight, compliance monitoring, and cross-functional collaboration to drive accountability and customer satisfaction.

Information Technology & Services

No H1B

Responsibilities

Review and interpret customer contracts, SLAs, and obligations

Monitor adherence to contractual terms and escalate non-compliance issues

Track deliverables and milestones to ensure timely and accurate execution

Hold internal teams accountable for meeting commitments

Identify gaps or risks in meeting obligations and implement corrective actions

Partner with operations, legal, and customer success teams to resolve challenges

Facilitate discussions to address issues constructively and maintain customer satisfaction

Provide regular updates on compliance status and delivery performance to leadership

Maintain documentation and audit trails for contractual obligations

Qualification

Contract ManagementService-Level Agreements (SLAs)Project DeliveryStakeholder ManagementRisk IdentificationCross-Functional CollaborationContinuous Improvement MindsetDigital LiteracyCommunicationProblem-SolvingAttention to DetailTime ManagementAdaptabilityIntegrity

Required

Bachelor's degree in business administration, Operations Management, or related field or equivalent experience

5+ years of experience with service-level agreements (SLAs) and compliance frameworks

5+ years of experience in customer operations, contract management, and project delivery

Ability to read and interpret complex contracts

Effective organizational skills and attention to detail

Proven ability to challenge teams constructively and drive accountability

Strong problem-solving, communication, and stakeholder management skills

Communication: Clear verbal and written communication to document incidents and ensure proper shift handoffs

Collaboration: Ability to work closely with team members, supervisors, and cross-functional partners

Adaptability: Flexible in responding to changes in process, tools, environment, and shift assignments

Accountability: Takes ownership of assigned tasks and follows through with minimal supervision

Attention to Detail: Maintains thorough and accurate logs, inspections, records, and documentation

Time Management: Manages time effectively to meet performance expectations and service levels

Integrity: Adheres to company policies, safety protocols, and professional ethics always

Continuous Improvement Mindset: Recommends and supports efficiency, safety, and system innovations

Documentation Discipline: Maintains clear, consistent records for operational continuity and compliance

Security Compliance: Maintains awareness of data center physical and logical security expectations

Digital Literacy: Uses productivity tools (e.g., Outlook, Teams, Excel, ticketing systems) for communication and documentation in office or hybrid settings

Able to remain in a seated position for an extended period and to lift and carry up to 15 lbs. (office manuals, case notebooks, case files, case materials, standard boxes, report binders, etc.) as needed

Preferred

Experience in technology, engineering, or data center operations

Project Management certification (PMP or equivalent) is a plus

Experience working in a matrixed organization with cross-functional teams

Company

Applied Digital

Applied Digital (Nasdaq: APLD) — named Best Data Center in the Americas 2025 by Datacloud — designs, builds, and operates high-performance, sustainably engineered data centers and colocation services for artificial intelligence, cloud, networking, and blockchain workloads.

Founded in 2021

Dallas, Texas, US

51-200 employees