The Manufacturers' Association · 12 hours ago
Office Operations Manager
Manheim, PA
Full-time
Onsite
Mid Level
$45K/yr - $50K/yrThe Manufacturers' Association is seeking a reliable and detail-oriented Office Operations Manager to lead their front office staff. This role involves managing a team, ensuring exceptional customer service, and developing operational techniques to streamline processes.
Non-profit Organization Management
Responsibilities
Utilize EOS strategies to Lead, Manage and Hold Accountable (LMA) direct reports for exceptional customer service
Provide mentorship to staff to facilitate employee growth and development
Create a healthy and motivating work environment and atmosphere
Maintain a positive attitude in front of direct reports and other staff
Recognize employees with verbal “ataboys” as necessary
Complete quarterly conversations with direct reports
Handle all disciplinary and performance discussions with direct reports and implements performance plans as necessary
Continuously delegate appropriate tasks to team members
Develop new training and operational techniques to streamline Front Office & General Office processes and procedures
Responsible for ensuring auction invoices are collected on
Handle chargeback responses and follow through
Handle high level customer issues
Oversee the prompt reporting and closing of damage claims
Responsible for ensuring adequate coverage is provided for all Front Office responsibilities
Qualification
Required
Prior supervisory/managerial experience in an office environment over people
Leading/managing employees
Can compartmentalize stressful situations
Ability to utilize Microsoft suite and Google Docs, Calendar and Meets
Quick and adaptable learner
Organized
Excellent communicator
Strategic thinker
'Outside the Box' thinker – problem solver
Benefits
Paid time off
401(k) with company matching
Weekly paychecks
Workforce advocate with resource exploration & personal goal setting
Holiday pay
Employee referral program
Professional & personal development opportunities
Employee appreciation events
Advancement opportunities
Employee recognition programs
Casual environment
Company
The Manufacturers' Association
The Manufacturers' Association is on a mission to ensure that our region’s manufacturing can compete at a global scale.
Founded in 1906
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase