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Gulfstream Aerospace · 1 day ago

Customer Delivery Executive

St Louis, MO

Contract

Onsite

Senior Level, Lead/Staff

$129K/yr - $151K/yr

8+ years exp

Gulfstream Aerospace is a leading company in the aviation sector, and they are seeking a Customer Delivery Executive to lead the outfitting definition process for new aircraft projects. This role involves working directly with customers to understand their mission requirements and preferences, translating that information into a comprehensive Completion Package, and ensuring a flawless customer experience throughout the delivery process.

AerospaceAutomotiveInformation TechnologyManufacturing

No H1B

Responsibilities

Lead customers through the outfitting definition process to minimize delivery exceptions and maintain schedule while ensuring the flawless customer experience

Present and explain the essential steps within the outfitting definition process to owners (L1) or their delegates establishing key milestones and requirements for timely customer response

Translate mission requirements and outfitting preferences into a Completion Package consistent with product offerings, regulatory requirements, and in a manner maximizing retention of standardized content

Initiate and monitor preparation of the Completion Package to be used as the basis for engineering, constructing and delivering the completed aircraft ensuring contractual integrity

Present to the owner (L1) an accurate Completion Package which establishes the floor plan, reflects mission requirements and customer’s outfitting preferences while accounting for overall constraints inherent in aircraft interior design (space, weight, and regulatory)

Collaborate with finance department to develop accurate, timely quotations and pricing

Document communication that supports the final Completion Approval Package

Execute signature approval of the Completion Package in accordance with the established project timeline

Conduct internal Completion Package reviews to include Preliminary Design Review, Engineering Design Review and Project Review

Communicate the content of the approved Completion Package to other departments ensuring that each department is aware of the work scope, schedule, design and other contractual requirements

Attend and participate in Completions Operations status meetings

Monitor aircraft completion to ensure fidelity of the finished product to the approved Completion Package

Support C&D Associate during customer inspection and aircraft acceptance phase

Responsible for completion specification changes through the Work Change Request (WCR) process

Provides direction on resolving aircraft anomalies, damage or schedule impacts with customer and appropriate company management

Perform other duties as assigned

Qualification

Aviation experienceCompletion Package preparationFAA regulations knowledgeCustomer communicationProject managementExcel proficiencyWord proficiencyConsultative sellingEnglish language proficiencyPresentation skillsTeam collaboration

Required

Bachelor's Degree in a related field or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job

8 years relevant aviation experience preferably in aircraft completions or program management

Excellent computer skills in Excel, Word, and presentation applications

Ability to professionally articulate and consultatively sell avionics, cabin configurations, systems and outfitting options

Current working knowledge of applicable FAA, EASA, CAAC and other civil aviation authority regulations and certification requirements and familiarity with international certification requirements as applicable to aircraft outfitting

Broad knowledge of company product line and aircraft systems

Must be willing and able to travel extensively worldwide as required and on short notice

Must be willing to support customer needs during and after normal working hours

This job requires one to be able to read, write, speak, and understand the English language

Company

Gulfstream Aerospace

Glassdoor3.6

Gulfstream Aerospace is an aircraft company that designs, develops, manufactures, markets, and services business jet aircraft. It is a sub-organization of General Dynamics.

Founded in 1958

Savannah, Georgia, USA

10001+ employees