ZIEHL-ABEGG, Inc. North America · 7 hours ago
Customer Service Technician
Winston-Salem, NC, USA
Full-time
Onsite
New Grad, Entry LevelZIEHL-ABEGG, Inc. North America is a leading fan and motor manufacturer with over 100 years of experience in the ventilation market. The Customer Service Technician is responsible for repairing and reworking fans, maintaining service operations, and ensuring customer satisfaction through effective service execution and complaint resolution.
Heating Ventilation and Air Conditioning (HVAC)Information TechnologyManufacturing
Responsibilities
Repair/Rework fans that can be repaired
Perform electrical and mechanical troubleshooting of fans, components, and equipment
Operate and maintain the Service Rework Line
Track and document customer returns in internal systems
Maintain material inventories for in-house customer products
Prepare and stage materials to be returned to the customer, returned to inventory, or scrapped (strapping, wrapping, and packaging materials for shipment)
Supports Service Calls to customers sites for repair/rework and troubleshooting
Support Service Admins in obtaining parts and components needed for repairs
Support global alerts and escalated warranty cases by collecting and analyzing data through direct observation of issues
Maintain 5S standards in the service area
Assist in responding to customer complaints and support internal teams/external as needed
Perform other duties as assigned
Qualification
Required
Electrical and mechanical work experience
Proficiency in using tools and diagnostic equipment
Experience with MS Office (Word, Excel, Outlook)
Knowledge of 5S practices and structured problem-solving
Strong analytical and problem-solving abilities
Customer-oriented mindset with flexibility and initiative
Ability to work independently and collaboratively
Strong documentation and communication skills
Benefits
Tuition Reimbursement Program- We encourage team members to continue their education to support their current or future work.
We offer a comprehensive benefits package including Health, Dental and Vision options.
Company-paid Life insurance, Short and Long-Term Disability insurance, and Parental leave.
401(k) retirement account with a generous company match
Phenomenal work life balance offering twenty (20) days of Paid Time Off (PTO) per calendar year.
Holidays totaling eleven days (11) per calendar year including a floating holiday of employee’s choice.
Career advancement and training opportunities
We welcome candidates from all backgrounds and are dedicated to providing an inclusive environment where everyone feels valued and supported.
EEO compliant employer
Company
ZIEHL-ABEGG, Inc. North America
Ziehl-Abegg (Künzelsau, Germany) is one of the leading global companies in the field of ventilation, control and drive technology.
Founded in 1910
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Gregg Schmidt
CFO / VP of Finance & Administration - North America
Company data provided by crunchbase