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Carvana · 1 day ago

Block Clerk - Part Time

Lexington, KY

Full-time, Part-time

Onsite

Entry Level

$24/hr - $25/hr

1+ years exp

ADESA, a Carvana owned company, operates over 50 locations throughout the US and provides a wide array of vehicle services including auction remarketing. The Block Clerk is responsible for entering sale information for LiveBlock transactions, ensuring accurate data transfer, and providing excellent customer service.

AutomotiveAutonomous VehiclesE-Commerce

No H1B

Responsibilities

Provide excellent customer service: Make sure customers receive prompt, efficient and courteous attention for all for all contacts and transactions

Maintain a professional appearance, orderly work environment and friendly disposition by greeting others

Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences

Record the sale:

Review pre-populated AMS data. Enter any missing or modified announcements the dealer or auctioneer announce as requested

Enter sale data into the LiveBlock system by listening closely to the Auctioneer and watching monitors for internet bids, while rapidly entering the increasing amount of the incoming bids

Ensure accurate recording of the sale price and bidder numbers are entered

Document any corrections on the appropriate form when an error is made and turn into Manager

Other:

Maintain a good flow of communication with the auctioneer and dealer representative

Attend weekly/monthly informational meetings to keep abreast of any updates made to operating systems, policies, or procedures

Monitor all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance, and safety. Advise Facilities of all breakdown and maintenance needs immediately

Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incident to the Manager

Practice and promote company Core Values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement and Fun