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NEOGOV · 1 day ago

Financial Aid Specialist I

Fremont Campus and/or Newark Center

Full-time

Onsite

Entry Level

$60K/yr - $76K/yr

2+ years exp

Ohlone College is committed to providing high-quality education to a diverse population of students. They are seeking a Financial Aid Specialist I to process student financial aid applications, determine eligibility, and assist students throughout the financial aid process.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Review financial aid applications for programs including, but not limited to, the Federal Application for Federal Student Aid (FAFSA), the California Dream Act, and/or the California College Promise Grant to ensure the appropriate documentation and information is provided, determine the type of aid that students are eligible for, and assess a student’s financial aid award amount

Enters financial aid data into appropriate database/s

Determine the amount of financial aid that students need to repay due to the withdrawal from school or issues with academic progress

Respond to requests for verification of information from organizations regarding housing verifications and aid verifications

Develop reports related to financial aid

Conduct outreach activities on behalf of the financial aid department to provide information about the financial aid process and the Federal Work Study program

Participate in campus and community events to represent the Financial Aid Office and share information on available programs, application processes, and deadlines

Assist in developing and distributing Financial Aid informational materials for workshops, campus events on and off campus

Respond to inquiries at outreach activities and presenting to students and families regarding Financial Aid

Contact students to notify them of incomplete documentation and ensure appropriate information is provided

Guide students through the financial aid process to assist with the completion of financial aid applications

File departmental documents, records, and reports

Perform related duties as assigned

Qualification

Financial Aid knowledgeFERPA regulationsCustomer service principlesData gathering softwareERP softwareCommunication skillsAttention to detailTeam collaboration

Required

Any combination equivalent to an Associate's degree

2 years related experience or equivalent

Must have evidence of responsiveness to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, as these factors relate to the need for equity-minded practices

Knowledge of State and Federal regulations governing financial aid

Knowledge of District policies governing the financial aid process

Knowledge of Family Educational Rights and Privacy Act (FERPA)

Knowledge of principles of effective customer service

Knowledge of data gathering software

Knowledge of Enterprise Resource Planning (ERP) software

Knowledge of general office software and equipment

Skill to apply knowledge of State, Federal, and District policies and regulations governing financial aid to ensure eligibility for different types of aid, student loans, and emergency grants

Skill to apply knowledge of FERPA to not disclose student information to unauthorized parties

Skill to use principles of effective customer service to communicate and assist students

Skill to use data-gathering resources to run reports, as assigned

Skill to use ERP software to enter financial aid information

Skill to use general office software and equipment to develop reports, aggregate data, and communicate with District staff and students

Ability to ensure effective customer service during all interactions that exhibit sensitivity and an understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, District staff, outside agencies, and visitors

Ability to effectively maintain, update and utilize financial aid database/s

Ability to ensure the accuracy of financial aid data and the proper disbursement of funds

Ability to effectively assist students in applying for financial aid

Ability to file documents accurately

Ability to communicate effectively, orally and in writing

Ability to develop and maintain effective working relationships with District staff, students, outside agencies, and visitors