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RR Donnelley · 16 hours ago

Document Production Associate (M-F 3pm-12am)

Wheeling, WV

Full-time

Hybrid

Entry Level

$17.34/hr - $19.30/hr

1+ years exp

RR Donnelley is a global business support services company with over 200 years of experience. The Document Production Associate position is responsible for providing word processing and document production services for clients, ensuring quality and timely delivery of work.

Marketing & Advertising

Responsibilities

Utilize appropriate logs and/or tracking software for all document production work

Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle

Perform work in document production, proofreading, intake and workflow coordination functions, as needed

Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction

Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions

Communicate with team members, lead, supervisor or client on job or deadline concerns

Meet contracted deadlines for service delivery to our clients

Troubleshoot basic software or hardware problems

Help to foster a proactive environment of continuous service enhancement and relationship building with the client

Perform quality assurance on work, as requested

Adhere to Williams Lea Tag policies, in addition to client policies

Use equipment and supplies in a cost efficient manner

Qualification

Document production experienceMS Office proficiencyAttention to detailOrganizational skillsCustomer service skillsProfessional communicationProblem solving skillsTeam collaborationSelf-motivation

Required

High school diploma or equivalent

Minimum (1) year document production experience preferably in a legal, banking or large corporate environment

Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills

Familiar with other software programs for editing and/or creating documents

Strong attention to detail; able to work on multiple projects simultaneously

Must have good organizational skills

Must be able to meet deadlines and complete all projects in a timely manner

Ability to handle sensitive and/or confidential documents and information

Able to exercise good judgment to make decisions that conform to business needs and policy

Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level

Ability to maintain professional composure when working with immediate deadlines

Ability to work both independently and collaboratively as part of a team

Ability to work in a fast paced environment

Ability to communicate professionally both verbally and in writing

Must be self-motivated with a positive attitude

Proven customer service skills are required in order to create, maintain and enhance customer relationships

Benefits

Medical, dental, and vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Other voluntary supplemental insurance coverages

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees