Apply on Employer Site

Equus Workforce Solutions · 4 days ago

Case Manager - Omaha Bilingual Pashto or Dari $21/hr

Omaha, NE

Full-time

Onsite

Entry, Mid Level

$21/hr - $21/hr

2+ years exp

Equus Workforce Solutions is a leading provider of workforce development services in North America, dedicated to helping job seekers and career changers in high-demand industries. The Case Manager role focuses on building relationships with clients to facilitate their employment journey through comprehensive case management and coordination of services.

Career PlanningChild CareConsultingEducationFamilyProfessional ServicesRecruitingStaffing Agency

Responsibilities

Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes assessment, individualized attention and coordination

Provide consistent and comprehensive case management and follow-up

Conduct new customer orientation - Help to ensure that positive outcomes and goals are met as required by contract - Work with schools, account managers and management to ensure appropriate documentation is completed and received

Facilitate all professional development workshops

Maintain organized database of clients and keep detailed documentation of all contacts with clients

Ensure participants follow through with planned activities as outlined in contract with funding agency

Provide individualized assessments of work, provide referrals to appropriate community service or social service agencies when needed

Accurately complete required documentation for enrollment

Document all participant contacts and activities in case notes and ensure that post-placement contracts are made as required by specific contract

Create solutions to participant attendance problems

Assist in the preparation of project reports as needed (participation, placement)

Manage programs, including the coordination of introductory workshops, the facilitation of weekly workshops, the issuance of grants in accordance with predetermined allocation targets, and collection of placement data

Manage the programmatic offerings of the Centers job preparation workshops to ensure a business-driven curriculum, a high quality of presentation, a satisfactory participation rate, clear messaging of next steps, and a tangible output

Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and training can best prepare jobseekers for these positions

Develop and maintain a standard communication plan to keep staff aware of center-wide issues and their role in meeting operational goals

Participate in activities including training, capacity building, and professional development

Work with leadership to identify operational challenges and to design and implement process improvements

Provide operational support and coverage as needed

Assist in the intake services for the Center

Provide operations support for all compliance driven standards

May be assigned other tasks and duties reasonably related to their job responsibilities

Other duties as assigned

Qualification

Career advisementCase managementCustomer serviceMS OfficeTyping 35 WPMCommunication skillsLeadership skillsFlexibility

Required

Ability to maintain flexibility as needs of contract or contractor require

A working knowledge of MS Office

Two years of experience in career advisement and development, case management, customer service, or similar role assisting individuals

Ability to prioritize tasks and document visits and contacts

Demonstrated telephone, computer, and strong written and verbal communication skills

Type a minimum of 35 WPM

Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives

Professional understanding of a vast array of occupations and career paths

Bachelor's degree from an accredited college or university in education, social services, communications and/or 2 yrs relevant experience in human service, people helping, customer service-related fields