Apply on Employer Site

MGM Resorts International · 17 hours ago

International Marketing Executive - MGM National Harbor

Oxon Hill, MD

Full-time

Onsite

Mid Level

$71K/yr - $95K/yr

3+ years exp

MGM Resorts International is a leading company in the entertainment industry, seeking an International Marketing Executive to enhance customer experiences at their casino. The role involves evaluating customer activity, managing reservations, and collaborating with property teams to drive loyalty and profitability while ensuring compliance with standards.

GamblingHospitalityResorts

Responsibilities

Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited amount of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare or discounts)

Maintain property’s customer base to support increasing the customer development efforts

Manage customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems

If authorized, grant limited amount of marker authorization limits to qualifying customers

Minimum exposure to business decisions regarding customer credit lines, allowances, and comps

Assist in managing customers to profitable levels

Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers

May attend special event functions when appropriate to promote marketing efforts and greet customers

May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group

Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies

Resolve customer disputes and complaints to the satisfaction of the customer and the company

Comply with local laws, Title 31 and attend all mandatory compliance and training sessions

Qualification

VIPR/AUTOCABOPERAPATRON management systemsCasino marketingCustomer serviceProfessionalismFluency in ChineseFluency in VietnameseFluency in KoreanTeam player

Required

Must be at least 21 years of age

At least three (3) years of prior relevant experience

Fluency in Chinese (Mandarin and/or Cantonese), Vietnamese, or Korean—native-level or business proficiency in speaking, reading, and writing

Preferred

Prior relevant experience in hotel operations, casino marketing, VIP services or table games

Benefits

Wellness incentive programs to help you stay healthy physically and mentally.

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

Healthcare, financial, and time off benefits (for eligible employees).

Free meals in our employee dining room.

Free parking on and off shift.

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.