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Caesars Entertainment · 6 hours ago

Gaming Operations Shift Manager

Chandler, OK

Full-time

Onsite

Mid, Senior Level

3+ years exp

Caesars Entertainment is a leading gaming and hospitality company, and they are seeking a Gaming Operations Shift Manager. The role is responsible for overseeing gaming operations, ensuring compliance with laws and regulations, and leading a team in providing exceptional guest service.

Food and Beverage

Responsibilities

Responsible for Gaming Operations in all departmental initiatives related hiring, training, and process/procedure development

Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls

Exercises sound judgment and make reasonably prudent business decisions with the ability to adequately work through difficult problems and situations

Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies

Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies

Identify compliance risks and take actions necessary to eliminate or minimize risks

Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior

Counsels, guides, coaches and assigned personnel in the proper performance of their duties. Prepares and coordinates the periodical performance review of assigned personnel

Conducts Performance Reviews and guides Slots and Table Games Supervisors in the preparation of performance reviews

Handling employees' complaints or grievances

Recommends disciplinary action or disciplines employees

Monitors legal compliance with federal, state, and gaming laws

Works with surveillance and other departments to aid in the protection of assets and maintain the efficiency and effectiveness of Slot operations

Establishes and maintains departmental procedures that will ensure proper protection of all gaming operations from loss due to mistake or theft

Counsels, guides, evaluates and instructs assigned personnel in the performance of their duties

Coach and direct reports in pertinent skills of operations, administration and promotes effective utilization of equipment and manpower

Authorizes guest comps to recognize loyal players in accordance with company guidelines

Ensure all guests problems are handled quickly to ensure guest satisfaction within the established guidelines

All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”

Team members will participate in all mandatory meetings and pre-shift BUZZ sessions

Must be able to get along with co-workers and work as a team

Ability to read, write, speak and understand English

Must be able to respond to visual and aural cues

Must present a well-groomed, professional appearance

Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures

Must be able to work a varied schedule including holidays, nights and weekends as needed

Must be able to work a reasonable amount of overtime when required

Perform other duties as assigned

Any and all other job duties as assigned

Qualification

Casino Gaming KnowledgeSlot Operations ExperienceTable Games ExperienceCustomer Service SkillsLeadership SkillsOrganizational SkillsProfessional AppearanceCommunication SkillsTeamwork