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S&T Bank · 12 hours ago

Teller

Ebensburg, PA

Part-time

Onsite

Entry Level

$16/hr - $22.56/hr

1+ years exp

S&T Bank is seeking a Teller to operate a customer service window and provide exceptional service on various transactions. The role involves resolving customer issues, promoting bank services, and maintaining accuracy in cash handling and transactions.

BankingFinancial ServicesWealth Management

Growth Opportunities

Responsibilities

Develops a working skill set, a strong knowledge of policies and procedures, and bank products/services available to customers

Establishes accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual

Demonstrates knowledge of Consumer Bank Customer Service Standards & offer each customer exceptional customer service as expected in the Customer Insight surveys, scored by Avannis

Applies a combination of knowledge of the computer systems, service skills, product knowledge and knowledge of policies and procedures to successfully execute operational excellence with operation of a customer service window in an efficient and accurate manner and providing exceptional customer service on a variety of transactions, including the following:

Utilizing computer systems to properly identify customers, verify authenticity of the requested transaction and complete required steps to protect customers and the bank from fraud (including, but not limited to, verifying balances, placing holds and documenting proper identification)

Accepting deposits, verifying endorsements, and issuing receipts

Accepting checks for cashing, identifying customers, verifying endorsements and balances, and/or referring customers to branch management for authorization

Accepting savings deposits and withdrawals and performing related duties

Providing additional customer services, including bank money orders, and other services

Accepting various loan payments or other types of payments

Balancing cash drawer daily

Assisting in ATM balancing & settlement, where applicable

Assisting in vault balancing, as requested

Promotes the bank's services, answers questions regarding banking matters and directs customers to other branch team members for specialized services. Identifies customer needs through profiling each customer for other services to expand relationships

Contribute to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management

Executes professional sales and service behaviors in alignment with Bank’s Our Shared Future purpose, five values and core drivers

Utilize the Sales & Service Opportunity tool to personally track customer(s) who you introduced to a banker

Provides services including night deposits, mail deposits and safe deposit admittance, as needed

Maintains a positive relationship with bank customers and seeks to contribute to help grow the branch by producing leads to the Personal Banker platform

Maintains a good working relationship with all bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization

Attends and successfully completes training as needed (virtual, in-person, online BVS, etc.)

Performs additional duties as required

Qualification

Customer serviceCash handlingBank products knowledgeComputer systems proficiencyInterpersonal skills

Required

Requires a high school diploma or equivalent basic academic education

One to two years general experience and the successful completion of the retail training program

Must be flexible around branch hours

Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization

Attends and successfully completes training as needed (virtual, in-person, online BVS, etc.)

Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day

Standing is required 2 hours per day in a straight position

Sitting is required 5 hours per day in a leaning position

Routinely lifts up to 10 lbs., 2 times per day

Maximum lift is 20 lbs., one time per day

Must be able to occasionally lift and/or move up to 50 lbs

Use of manual dexterity skills for typing and data entry up to 40% of the business day

Specific vision requirements include close vision of 18”-20” for computer work