VegaH ยท 2 days ago
Senior SAP S/4HANA Utilities for Customer Engagement (CE) Consultant.
Indianapolis, IN
Contract
Onsite
Senior Level, Lead/Staff
8+ years expVegah LLC is an AI-first technology and transformation partner helping enterprises modernize, scale, and innovate through cutting-edge engineering. They are seeking a Senior SAP S/4HANA Utilities for Customer Engagement (CE) Consultant to design and implement end-to-end service solutions in the S/4HANA core, focusing on replacing legacy systems and improving customer service platforms.
Enterprise Resource Planning (ERP)Enterprise SoftwareInformation TechnologySoftware
Hiring Manager
Neeha Reddi
Responsibilities
Architect and Configure the S/4HANA Interaction Center (IC) to handle utility-specific processes including Move-In/Out, Bill Corrections, and Financial Inquiries
Lead the Migration of legacy CRM 7.0 or ECC Customer Service (CS) functionality into the S/4HANA Customer Engagement embedded layer
Design Harmonized Data Models that unify Business Partners and technical objects (Connection Objects, PoDs) to eliminate data replication and middleware issues
Optimize Agent Workflows by integrating Joule AI and Fiori-based "Interaction Center" tiles to improve FTE productivity and reduce call handling times
Manage Technical Sunsetting of Compatibility Packs before the May 2026 deadline, ensuring business continuity for service and repair orders
Collaborate with Cross-Functional Teams (Billing, FI-CA, and Device Management) to ensure a "Clean Core" and seamless meter-to-cash integration
Enforce Governance on data lineage and master data quality within the new unified utilities data products
Automate & Innovate using SAP BTP for side-by-side extensions and integrating AI-driven simulations for demand and service planning
Qualification
Required
8+ years of hands-on experience in SAP Utilities (IS-U), with a focus on Customer Service (CSM/CRM)
2+ years working deeply with SAP S/4HANA Utilities for Customer Engagement (CE)
Proven Lead Experience in at least one full-cycle S/4HANA migration from legacy CRM or ECC
Technical Mastery of the S/4HANA Web UI Framework, Fiori Launchpad, and the S/4HANA Migration Cockpit
Deep Process Knowledge of Meter-to-Cash, Contract Accounting (FI-CA), and Utility Master Data harmonization
Ability to Debug complex BOL/GenIL objects and optimize performance in a HANA database environment
Strong Leadership Skills to conduct 'To-Be' workshops and manage senior stakeholders through complex digital transformations
Preferred
SAP Certifications in S/4HANA Utilities or SAP Service Cloud
Experience with Joule AI or conversational AI integration within SAP workflows
Background in SAP BTP for building custom extensions or using SAP Build
Knowledge of SAP Field Service Management (FSM) for technical service order integration
Benefits
High-impact ownership of global utility transformation projects.
Direct involvement in defining 'AI-first' service strategies for Tier-1 energy providers.
Opportunity to lead a 'Clean Core' implementation and shape reusable assets for the Vegah SAP practice.
Competitive compensation aligned with the 2026 S/4HANA market rates.
Company
VegaH
Vegah is an IT services company providing ERP solutions, data warehousing, or business intelligence solutions. .
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Neeha Reddi
Global Talent Acquisition Lead, Business Development and Client Partner
Company data provided by crunchbase