Apply on Employer Site

eDynamic Learning · 1 day ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$55K/yr - $80K/yr

3+ years exp

eDynamic Learning is a company dedicated to empowering educators with accessible resources for student success. They are seeking a proactive Customer Success Manager to guide clients through onboarding and ensure they achieve their goals throughout their journey with the company.

Career PlanningE-Learning

Growth Opportunities

Responsibilities

Lead and execute the end-to-end onboarding process for new school districts, institutions, or enterprise clients

Set clear expectations, timelines, and deliverables with customers to ensure a smooth rollout of the platform or services to ensure customer goals are met

Define success plans in collaboration with Sales, Implementation, and Product teams to ensure technical readiness and effective knowledge transfer

Develop and manage structured success plans that support customers at each phase of their lifecycle

Serve as the primary point of contact post-sale, providing white-glove service and acting as the voice of the customer internally

Monitor usage patterns, satisfaction metrics, and engagement signals to proactively address risks, provide technical support, and surface expansion opportunities

Partner with Sales to support renewals, expansions, and account growth

Qualification

Customer Success ManagementCRM PlatformsClient EngagementData AnalysisProject ManagementTechnological FluencyCuriosityCommunication SkillsInterpersonal Skills