BVA Bear's IT Solutions · 13 hours ago
IT Support Specialist - SAP BRIM
Boiling Springs, PA 17007
Full-time
Hybrid
Mid Level
4+ years expBVA Bears IT Solutions is seeking an SAP BRIM -IT Support Specialist to work in the Middletown, PA area. This role involves providing technical assistance and operational support for SAP BRIM and related enterprise systems, ensuring system stability, resolving incidents, and supporting end-users.
Information Technology & Services
No H1B
U.S. Citizen Only
Responsibilities
Provide Level 1 and Level 2 support for SAP BRIM and SAP S/4HANA environments
Diagnose and resolve incidents related to BRIM modules, integrations, and payment processing
Assist end users with SAP Fiori/UI navigation and functionality
Support training sessions and create user guides for BRIM processes
Monitor system performance and execute routine health checks
Escalate complex issues to technical teams and track resolution in ServiceNow
Ensure adherence to PCI DSS, SOC1/SOC2, and Commonwealth IT security standards
Implement secure handling of sensitive data and enforce role based access
Document incidents, resolutions, and configuration changes in Microsoft ADO or JIRA
Maintain audit ready logs and support compliance reviews
Work closely with SMEs, architects, and developers to support integration and migration activities
Participate in UAT and SIT testing for new releases and patches
Qualification
Required
Minimum 4 years of IT support experience, including 2+ years with SAP systems
Hands-on experience supporting SAP BRIM modules (SOM, CI) and SAP S/4HANA
Knowledge of SAP Fiori/UI and troubleshooting integration issues
Familiarity with PCI DSS compliance and secure payment flows
Experience using ServiceNow or similar ITSM tools for incident management
U.S. Citizenship Requirement: This position is restricted to U.S. citizens only in accordance with federal contract requirements
Preferred
SAP BRIM certifications highly desirable
Experience with Microsoft Azure DevOps (ADO) or JIRA for documentation and workflow
Knowledge of SAP BTP for event-driven architecture and API management
Experience with hybrid Agile methodologies
Strong communication and customer service skills
Benefits
Health insurance
Company
BVA Bear's IT Solutions
At BVA Bear’s IT Solutions, we embrace hard work, engage deeply with our customers, and meticulously attend to every detail.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase