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Aston Carter · 4 days ago

HR Case Manager

United States

Contract

Remote

Entry, Mid Level

$23/hr - $23/hr

1+ years exp

Aston Carter is a leading provider of corporate talent solutions, and they are seeking an HR Assistant III - DLS Case Manager. The Case Manager will provide comprehensive case management services for leave of absence and disability life events, serving as the primary point of contact for employees throughout their leave or disability event.

ConsultingHuman ResourcesInformation Technology

Growth Opportunities

Responsibilities

Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees

Serve as a point of contact for assigned employees (150 – 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws, and benefit plans

Leverage duration guidelines, best practice tools, and available resources to support oversight of a leave event as appropriate

Critically assess and adjust the case management plan to an employee’s changing needs

Address and respond to sensitive situations and troubleshoot issues to remove barriers before, during, or after a leave event

Respond to employee-impacting issues that may arise during the leave event and ensure appropriate communication occurs

Identify and solve problems that may arise, sometimes with limited information

Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace

Educate managers and business partners on employee concerns and needs prior to being off or returning back to work

Communicate regular updates to employees and stakeholders both verbally and in writing

Ensure compliance with standard work, federal/state regulations, and company policy

Maintain system records to ensure accurate and timely information/documentation

Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate

Qualification

Case management experienceLeaveDisability regulationsMS Office proficiencyCustomer service focusTechnical skillsCommunication skillsOrganizational skills

Required

1+ years of experience as a case manager using case management systems

Experience reviewing cases for eligibility, determining appropriate benefits, and establishing/executing a case management plan

6+ years of experience will qualify in lieu of a Bachelor's degree

2+ years of experience in Human Resources or customer service in a leave and/or disability field can substitute for 1+ year as a case manager

Proficiency in MS Word, Excel, Access, Outlook, and PowerPoint

Strong customer service focus with a high standard mindset

Ability to adapt to changes and new scopes of work

Excellent verbal and written communication skills

Excellent organizational and time management skills

Strong technical skills and computer aptitude, including the ability to learn new systems

Preferred

Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA

Experience working with confidential information

Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA

Experience providing guidance to employees or managers on leave of absence, disability plans, accommodations, human resources, benefits, or employee matters