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InteLogix · 7 hours ago

Bilingual Customer Service Representative

United States

Full-time

Remote

Entry Level

$15/hr - $15/hr

1+ years exp

InteLogix is a company dedicated to empowering individuals and organizations with innovative solutions and exceptional services. They are seeking a remote Bilingual Customer Service Representative fluent in English and Spanish to handle inbound calls and emails from customers regarding water services, addressing various issues, and promoting additional services while ensuring a high level of customer satisfaction.

ConsultingCustomer Service

Responsibilities

Respond to incoming customer calls regarding their water or wastewater services

Educate customers on billing details including explaining charges, payment options, and available assistance programs

Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction

Focus on first call resolution with each customer

Assist customers with account management, including updates to personal information and services

Document customer interactions in the call tracking system

Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion

Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals

Perform additional duties as required by management

Qualification

Customer service experienceBilingual (English/Spanish)Call center experienceCommunication skillsEmpathyTyping skillsWindows OS knowledgeAdaptability

Required

High School Diploma or GED

Fluent in Spanish and English

1 year of customer service experience

Excellent customer service experience

Strong written and verbal communication skills

Natural ability to empathize with customers

Ability to project and convey a positive, concerned, and professional image to customers

Ability to be adaptable and quickly adjust to change

Must be able to conduct research efficiently and effectively while working within specific time constraints

Adhere to policies and procedures

Adhere to work schedule and punctuality requirements

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems

Must be able to maintain a high level of confidentiality in dealing with customer information

Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism

Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable)

Download speed must be 10 Mbps or higher

Upload speed must be 5 Mbps or higher

Dedicated workspace that is in a quiet and distraction free environment