Roche Bros. Supermarkets · 10 hours ago
Bakery Manager
Westborough
Full-time
Onsite
Mid Level
$24.30/hr - $31.60/hrRoche Bros. Supermarkets is seeking a Bakery Manager to oversee the bakery department's operations. The role involves ensuring product freshness, maintaining high standards of customer service, and managing bakery staff effectively.
CateringFood and BeverageRecipes
Responsibilities
Provide an open door atmosphere conducive to high associate morale and excellent customer service
Commit to the “Golden Rule” and work with other associates to build a strong bakery team
Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly and business-like manner
Resolve customer complaints to the full satisfaction of the customer
Offer product samples, answer product questions, offer assistance in finding or suggesting product selection, and prepare special orders as requested by customers (i.e. special occasion cakes, party platters, etc.)
Ensure the department achieves the standards of performance as outlined in the work and merchandising plan
Ensure all new department associates receive proper review and training of job descriptions, goals and objectives
Ensure fair and consistent treatment in administering discipline to promote high associate morale
Conduct weekly sales meetings with associates to establish merchandising, sales and profit objectives
Responsible for inventory, security and expense control of the department
Ensure the department is merchandised in accordance with the needs of the community
Responsible for individual successful completion and department associate’s completion of the onboarding/e-learnings and checklists within 30 days of hire/entering the department
Order, receive, and unload truck; store, price, date, rotate and stock product and prepare product for display and sale
Keep all bakery ingredients or merchandise rotated in accordance with company policy and product code dates and always makes use of the oldest products first (first in, first out)
Ensure all wage and hour policies and regulations are adhered to, and plan work schedules and breaks; achieve payroll consistently by scheduling within budget
Effectively control proper storage limiting shrink and damaged goods
Achieve and maintain department’s merchandising goals and standards in cooperation with store manager and department merchandiser and buyers (such as gross profit, presentation, etc.)
Proof dough products, bake breads, cookies and other bakery products, and cook and prepare bakery products according to company guidelines
Respond timely to all location mail, reports and records
Monitor cooler and display area temperatures to ensure product quality; report refrigeration failure immediately
Ensure sales and work area are swept clean, orderly and free from safety hazards; report hazards to management
Exercise proper safety practices when lifting or moving product or using equipment
Clean walls, fans and drains in bakery coolers, display cases and work area
Verify price checks for customers as needed
Ensure all product labels, signs and prices are aligned with product
Ensure department associates adhere to company dress code standard (i.e. name tags, personal hygiene, etc.)
Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement
Other duties assigned by management
Qualification
Required
Must be 18 years of age
High school diploma or equivalent
Successful experience in the bakery operation (i.e. merchandising, ordering, inventorying, and pricing)
Ability to display initiative and work with limited supervision
Complete training in the bakery operation
Must be Servsafe certified
Must be able to read, write, speak, and understand English, with the ability to follow instructions
Ability to work a scheduled based on the business needs of the store location
Authorized to work within the U.S
Company
Roche Bros. Supermarkets
At Roche Bros., having you as a happy shopper is our highest ambition! We believe in quality products and a great experience.
Founded in 1952
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Sullivan
Chief Financial Officer
Recent News
2025-08-13
BostonGlobe.com
2024-11-02
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