JUUT Salonspa · 4 hours ago
Guest Services Specialist
Edina, MN, US
Full-time
Onsite
Entry, Mid Level
$17/hr - $20/hr
1+ years expJUUT Salonspa is a collection of original Aveda salons with a 40-year history of impacting people and society. The Guest Services Specialist is responsible for providing an elevated customer experience, performing front desk duties, and ensuring positive experiences for all guests while upholding the company's Daymaker philosophy.
ConsumerService Industry
Responsibilities
Know, believe in, and follow through of Company purpose, mission, values, beliefs, and guiding principles. We are Daymakers
Be a passionate expert: always continue to learn, serve guests consistently, and always maintain integrity
Make a genuine connection always be authentic, respectful, compassionate, and fully present
Inspire an encore: always go above and beyond to give each guest an unforgettable experience and maintain enthusiasm and confidence
Greet guests upon arrival with a special welcome utilized for new or returning guests
Check-in guests, give salon tour to all new Juut guests and offer add on appointments available following guest’s scheduled appointment
Escort guest to waiting area, hang up coat if necessary, and offer beverage to all guests and Daymaker book to new guests
Perform confirmation calls to guests and offer add-on service during call
Check out guests by ringing service ticket, closing out sale of retail products and/or suggesting fitting products, prebooking next guest appointment, and performing proper goodbye
Answer incoming guest calls, book appointments with proper artist or therapist through matchmaking, capture guest data completely and accurately, offer add on appointments and up sell booked appointment
Make follow up calls to new guests within 24 hours of their visit to Juut
Stock retail shelves as necessary when product is low, or retail product order is delivered
Clean retail shelves on regular basis
Responsible for all product knowledge, continuous product education, ability to answer product questions as a resource for the guest
Monitor and refill beverage station items, keep area clean and stocked
Organize magazines throughout salon to be in order and easily accessible to guests
Clean bathrooms and restock supplies and containers
Salon cleaning as determined by management
Knowledge of artists at salon location to include services provided, specialties, level etc
Ability to reschedule appointments, when necessary, block artist time in computer system, distribute gratuities
Handle cash to include bank deposits
Ability to work during opening and closing hours
Attend all training, education, and meetings/huddles as required
Assist with possible other duties as assigned
Must always remain professional in demeanor, communication, and dress (including following proper dress code with professional looking hair and makeup)
Qualification
Required
Willingness to take initiative
Outstanding customer service and communication skills
Ability to multi-task in a fast-paced environment
Intermediate computer skills
Availability to work salon schedule – nights and weekends required
Ability to interact in a positive and productive manner while fostering a team-based environment
Education: High School Diploma or equivalent
One to five years of direct guest service experience
Preferred
Experience in salon, cosmetics or like retail business preferred, but all Daymaking candidates are encouraged to apply
Company
JUUT Salonspa
JUUT Salonspa, the original Aveda salon with nine award-winning locations in Minnesota, California, and Arizona, offers premium hair, skin, body, and nail services from a team of experts committed to transforming the world with beauty.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase