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Giving Home Health Care · 11 hours ago

Outreach Support Specialist

Oak Ridge, TN

Full-time

Onsite

New Grad, Entry Level

$23/hr - $25/hr

Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities since 2012. The Outreach Support Specialist plays a vital role in supporting Outreach Coordinators by handling calls, assisting with patient intake processes, and maintaining documentation in Salesforce to enhance patient engagement and operational efficiency.

Hospital & Health Care

Responsibilities

Contact all new leads within 24 hours of receipt to schedule intake appointments

Confirm intake appointments with patients the day prior to their scheduled time

Follow up persistently if initial contact attempts are unsuccessful (per established outreach guidelines)

Process referrals from all sources, including potential patients, current patients, call-ins, contact cards, and Authorized Representative referrals

Ensure any documentation or contact information received prior to intake is accurately uploaded into Salesforce and confirm or upload all necessary paperwork following the intake process

Evaluate patients based on program criteria and level of need

Qualify leads to determine their current status: White card holders, Transfer patients, Non-card holders

Assess and document the level of patient acuity

Communicate qualification findings clearly to Outreach Coordinators for prioritization

Handle incoming and outgoing calls to support lead generation efforts, communicate timely updates, and ensure a positive and supportive patient experience through excellent communication and customer service

Accurately and promptly document all patient interactions, intake schedules, triage information, demographics, claim information and updates in Salesforce

Ensure all patient documentation and notes are complete to support claims development and Home Health Care (HHC) transitions

Proactively support Outreach Coordinators in converting leads to scheduled intakes and eventual HHC patients. Support may include follow-up calls, and data entry

Communicate patient hesitations, barriers, or concerns promptly to the OC for resolution

Partner closely with Outreach Coordinators, Regional Outreach Directors, and Director of Marketing to optimize the patient intake pipeline

Participate in team huddles and strategy meetings to share insights and suggestions for continuous improvement

Occasional local travel may be required for patient support or events

Qualification

SalesforceCustomer serviceCommunication skillsAttention to detailOrganizational skillsMicrosoft Office SuiteEmpathyTeam collaborationSelf-motivated

Required

High school diploma or equivalent required

Exceptional verbal and written communication skills

Proven ability to stay organized, manage multiple priorities, and meet deadlines in a fast-paced environment

Meticulous attention to detail with strong focus on maintaining accurate and thorough records

Self-motivated and capable of working independently while effectively collaborating with a team

Commitment to a patient-first approach, demonstrating empathy, professionalism, and respect in all interactions

Preferred

Associate's or Bachelor's degree in healthcare, marketing, communications, or a related field preferred

Experience in high-volume customer service, call center operations, or sales is preferred

Proficient in Salesforce (or similar CRM) and Microsoft Office Suite

Benefits

Paid Time Off - with additional hours accrued annually based upon tenure

Sick Leave/Bereavement Leave

7 1/2 Paid Holidays + 2 floating Holiday Day + Your Birthday

$100 monthly cell phone reimbursement (after 1 month of employment)

Overtime pay at time and a half

Very Competitive Benefits Package including Medical, Dental, Vision, & Life Insurance which begins after first full month of employment.

401(k) Plan with a company match program

$150 Lifestyle Reimbursement annually (may be for gym/fitness memberships, Costco/Sam’s Club memberships, Amazon Prime memberships, and more)

Modern Health mental wellness platform to access personalized mental healthcare for you and your dependents

Competitive mileage reimbursement

Tuition Reimbursement Program

Employee Assistance Program

Company

Giving Home Health Care

Giving Home Health Care is a health care coordinator and chronic care manager dedicated to advocating for and serving individuals with conditions contracted while working in nuclear energy programs for the Department of Energy.

Founded in 2012