RMB Products · 16 hours ago
Help Desk Analyst
Bal Seal Engineering Colorado Springs, Colorado Springs, CO, US
Full-time
Onsite
Entry Level
$25.22/hr - $37.84/hr
2+ years expBal Seal Engineering is seeking a Help Desk Analyst who provides world-class IT support to all Bal Seal employees and internal customers, delivering proactive and responsive technical assistance as needed. This role is responsible for troubleshooting hardware, software, and network issues, supporting end-user devices, and ensuring a positive customer service experience across the organization.
ChemicalManufacturingPlastics and Rubber Manufacturing
No H1B
U.S. Citizen Only
Responsibilities
Troubleshoot and resolve software, hardware, and networking support tickets in a timely and professional manner
Issue, manage, and support employer-issued mobile and computing devices, including smartphones, laptops, USB devices, and related peripherals
Train employees on the proper use of IT systems and employer-issued devices
Perform all IT-related tasks associated with employee onboarding and offboarding
Maintain and update IT protocols, manuals, and other technical documentation
Provide courteous, prompt, and effective responses to IT support requests
Perform other related duties as assigned to support IT operations and business needs
Qualification
Required
High school diploma or equivalent required
Proficiency in PC hardware support, troubleshooting, and repair
Strong experience managing and supporting multiple mobile device types
Proficiency with Windows 11, Microsoft Office, Exchange, SharePoint, Active Directory, and Cisco products
Strong analytical and problem-solving skills
Excellent customer service and communication skills
Self-motivated, well-organized, and service-oriented with the ability to work independently
Frequent standing and walking; ability to sit for extended periods at a workstation
Frequent bending, stooping, and squatting
Frequent lifting and moving of 10–25 lbs.; occasional lifting of up to 35 lbs
Frequent reaching with hands and arms to handle documents and equipment
Ability to use a keyboard and mouse for extended periods and travel throughout the facility to support users as needed
Preferred
Microsoft certification
Minimum of 2 years of experience in PC hardware support and repair strongly preferred
2 years of experience with Active Directory and Group Policy strongly preferred
2 years of customer service experience preferred
Experience with HelpStar or similar help desk ticketing systems preferred
Benefits
Medical
Dental
Vision
Short and long-term disability coverage
Accident insurance
Critical illness insurance
Basic and supplemental life insurance
Employee assistance plan
Retirement savings and matching
Other developmental opportunities
Company
RMB Products
RMB specializes in the manufacturing processes for robust production of rotational padding, rotational molding and laser sintering.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael DeGrandis
President
Company data provided by crunchbase