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YMCA of Greater Rochester · 20 hours ago

Member Service Representative

Webster,NY,US

Full-time

Onsite

New Grad, Entry Level

$16.50/hr - $16.50/hr

YMCA of Greater Rochester is seeking a Member Service Representative to ensure a positive initial engagement experience for all who enter the facility. The role involves connecting members with appropriate staff, answering inquiries, selling memberships, and maintaining accurate transaction records.

FitnessHealth CareLeisureNon ProfitSportsTrainingWellness

Responsibilities

Ensure a positive initial engagement experience for all who enter the YMCA

Answer phone within three rings using the proper YMCA greeting, and takes complete messages

Scan all membership ID cards and ensure membership is current

Engage prospective members and has the ability to sell memberships, and programs

Efficiently and accurately answer questions and complaints from members and the general public both in person and over the telephone

Is familiar with and carries out emergency procedures, building rules and regulations

Responsible for all monies received on assigned shift and ensures that they are accurately recorded and locked in the safe

Keep accurate, detailed records of all transactions, incident reports and other necessary documentation; reconciles all cash, check and charge transactions to balance shift report

Maintain a well-presented facility with a high level of responsiveness in regards to cleanliness and repair

Attend all required meetings and training

Maintain required certifications

All other duties as assigned