Emory University · 18 hours ago
Manager, Network Services Support - OIT
Atlanta, GA
Full-time
Hybrid
Mid, Senior Level
5+ years expEmory University is a leading research university that fosters excellence and attracts world-class talent. They are seeking a Manager for Network Services Support who will organize and coordinate enterprise-wide voice and data services installations, supervise a team of technicians, and manage vendor activities to ensure high standards of service.
E-LearningEducationHealth Care
Responsibilities
Organizes and coordinates enterprise-wide voice and data services installations and maintenance
Supervises a team of technicians and assigns work orders (WOs) and trouble tickets to move, add and change (MAC) service and installs service in new facilities and renovated spaces
Supports Technical Operations Center (TOC) trouble tickets to ensure network issues are resolved and service is restored
Supports Coordinators to help resolve WO issues
Manages vendor activities and ensures the vendor's work meets established standards
Supervises Communications Specialists
Manages people resources and processes to administer day-to-day operations
Identifies individual and team skill gaps and developmental opportunities to facilitate career development
Ensures direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop these individuals professionally
Conducts performance evaluations consistently and fairly to facilitate open communication and encourage continuous performance improvement
Organizes WOs from automated tracking and management tool (i.e., MySoft) queue to prioritize and assign technician work assignments
Acts as an enterprise telecommunications subject matter expert (SME) to provide resource information for IT Coordinators
Assists TOC to control and minimize the trouble ticket queue
Interacts with vendors to utilize contractor staff for meeting workload demands
Acts as a liaison for Senior Technicians and IT Coordinators to maximize IT resources and to meet order and project deadlines
Prioritizes industry certifications (e.g., Building Industry Consulting Service, International [BICSI], etc.) to utilize up-to-date quality assurance (QA) standards
Interacts with IT Coordinators to verify and clarify work assignments
Conducts work assignment inspections to evaluate quality and identify areas for improvement
Monitors trouble ticket queue to ensure IT resources meet workload demands and to resolve work issues
Monitors system trouble ticket queue to maintain Tier 1 service level support
Performs related responsibilities as required
Qualification
Required
A high school diploma and five years of relevant IT experience, OR an equivalent combination of education, training, and/or experience
Building Industry Consulting Services, Int'l certification
Ability to lift up to 50lbs
Ability to bend, stoop, and twist
Valid Georgia driver's license and an insurable driving record
Company
Emory University
Emory University is an institute of higher learning and a private research university.
10001+ employees
H1B Sponsorship
Emory University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (417)
2024 (370)
2023 (308)
2022 (266)
2021 (164)
2020 (162)
Funding
Current Stage
Late StageTotal Funding
$719.87MKey Investors
GettyNational Institutes of HealthHyundai Hope On Wheels
2025-08-20Grant· $0.28M
2024-11-13Grant· $15M
2024-08-28Grant· $0.4M
Leadership Team
Claire E Sterk
President Emerita and Charles Howard Candler Professor of Public Health
Gregory Fenves
Chancellor
Recent News
News-Medical.Net
2025-11-23
Genetic Engineering News
2025-11-06
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