Mathis Home ยท 2 days ago
Support Tech Tier I (OKC/FT) Non-Safety Sensitive
Oklahoma City, OK
Full-time
Onsite
New Grad, Entry LevelMathis Home is a company located in Oklahoma City seeking a Support Tech Tier I. The role involves assisting staff with questions regarding company applications, troubleshooting computer issues, and serving as a liaison between staff and Tier 2 teammates to resolve technical problems.
E-CommerceFurnitureHome DecorOnline PortalsRetailWholesale
Responsibilities
Answer staff calls and assists with questions in person and via phone on all company supported applications
Troubleshoot basic computer problems
Determine source of computer problems
Advise staff on appropriate action
Serve as liaison between staff and Tier 2 teammates to resolve issues
Provide recommendations on company application and hardware purchases
Document resolutions for future reference
Examples could include; Add, update and remove users from Active Directory, MS Exchange, Cisco phone system, Citrix applications, and Unix
Troubleshoot printing, desktop hardware and software, user permission issues and point of sale hardware
Perform any other duties as directed by management
Qualification
Required
Degree in computer science, MIS, or business administration supplemented with one or more courses or certifications in current technology preferred
Experience with hardware and software installation in a PC environment
General knowledge of new technologies and business software
Knowledge of windows desktop products and of setting up new users in active directory
Ability to administer user email accounts and support networked printers and multi-function printing devices; working knowledge of PC components
Ability to manage multiple projects, activities, and tasks simultaneously
Facilitation and change management skills
Highly developed verbal and written communications
Ability to learn and comprehend new technologies with minimal management
Basic typing; ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members
Positive attitude when working with customers
Knowledge of employment and merchandise handling procedures
Benefits
Health, Dental & Vision
401k Matching
Life Insurance
HSA
FSA
Accident
Critical Illness
Hospital Indemnity coverage
Short and Long Term Disability
Employee Assistance Program
Paid Vacation
Employee Discounts 10%
Gym onsite
Company
Mathis Home
As a family-owned and operated business since 1960, Mathis Brothers Furniture remains as a top home furniture retailer.
Founded in 1960
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tolu Bababunmi
Human Resources Business Partner
Company data provided by crunchbase