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Dupaco Community Credit Union · 3 hours ago

IT Support Specialist

Dubuque, Iowa, United States

Full-time

Onsite

New Grad, Entry Level

Dupaco Community Credit Union is looking for an IT Support Specialist to monitor escalated tickets from the Help Desk and maintain knowledgebase systems. This role involves working with vendors and internal staff to assist in problem solving and providing quality service to members and coworkers.

Employee BenefitsFinanceFinancial Services

Growth Opportunities

Responsibilities

Provide quality service to members, potential members and coworkers

Demonstrate teamwork and professionalism in all interactions with coworkers

Promote a professional image of the credit union at all times

Answer employee phone calls to help troubleshoot issues

Monitor escalated tickets from Helpdesk and work with other IT staff and third-party vendors for basic support to resolve issues in a timely manner

Monitor and track reoccurring issues, potential fixes or workarounds to IT Support Supervisors and provide suggestions for improving efficacy for Dupaco overall

Improve knowledge of basic Dupaco’s IT systems and their functions by working with Senior Support Specialists and IT Infrastructure team

Attend weekly IT meetings to discuss known issues and provide suggestions for improvements

Create, update, and remove employee logins as requested

Maintain communication with other departments who assist with troubleshooting issues

Provide end user support for all software applications and end user hardware (ex. desktop terminal, monitors, etc.)

Assist with equipment setups as needed

Make necessary recommendations to IT Support Specialist Supervisor for improvement to infrastructure systems and applications

Serve as back up to the internal Help Desk as needed