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Colibri Group · 19 hours ago

Sales Operations Manager (B2C)

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

Colibri Group is a pioneer in online professional education, serving over 1 million customers annually. The Sales Operations Manager (B2C) will provide strategic and operational leadership for frontline B2C sales operations, ensuring performance management, operational standards, and cross-functional alignment to drive revenue performance and scalability.

Continuing EducationEducation

Responsibilities

Own and optimize day-to-day B2C sales operations to align with revenue targets, service levels, and business priorities

Establish and enforce operational standards, workflows, and best practices to drive consistency, efficiency, and scalability

Analyze performance trends, pipeline health, and operational metrics to support leadership decision-making and continuous improvement initiatives

Lead, coach, and develop frontline sales teams through structured one-on-ones, performance reviews, and targeted development plans

Facilitate weekly team meetings focused on performance outcomes, execution priorities, and operational alignment

Conduct quality assurance reviews, including call evaluations and deal audits, to ensure adherence to sales standards and compliance requirements

Partner with Sales Leadership and HR on hiring decisions, onboarding strategy, and workforce planning

Approve PTO and manage staffing coverage to maintain operational continuity and productivity targets

Serve as the primary owner of CRM (HubSpot) operational integrity, including pipeline structure, deal governance, data accuracy, and reporting standards

Oversee deal crediting, compensation inputs, and data validation in partnership with Finance and Compensation teams to ensure accurate and timely reporting

Develop, maintain, and scale onboarding materials, training documentation, and operational playbooks

Ensure consistent and compliant CRM usage through audits, coaching, and continuous process improvements

Partner cross-functionally with Sales Leadership, Finance, HR, Marketing, and Site Managers to align operational execution with company initiatives

Act as a liaison between frontline teams and leadership, translating strategic priorities into actionable operational plans

Communicate performance insights, risks, and improvement opportunities with clarity, accountability, and data-driven recommendations

Qualification

Sales OperationsCRM ExpertisePerformance ManagementData AnalysisTeam LeadershipCommunication SkillsOrganizational SkillsCross-Functional Leadership

Required

4–7+ years of experience in sales operations or sales leadership, preferably within a B2C environment

Proven experience leading teams and driving operational performance

Strong CRM expertise (HubSpot preferred) with a data-driven approach to decision-making

Excellent communication, organizational, and cross-functional leadership skills

Company

Colibri Group

At Colibri, we collaborate with over 5 million professionals and partners to provide exceptional professional education solutions for licensing, continuing education, test preparation, and career readiness.

Founded in 1990

Providence, Rhode Island, USA

1001-5000 employees